Adria Daniels
Killeen,TX
Summary
Quality-driven production leader with proven success in organizing workflows and coordinating resources to meet challenging goals. Industrious professional and resourceful problem-solver with persistent approach to tackling operational concerns. Good decision-making and team-building abilities with open and clear communication style.
Overview
16
16
years of professional experience
Work History
Post-Production Operations Manager
Amplify Credit Union
Austin, TX
03.2017 - Current
- Implemented process improvements to enhance operational effectiveness.
- Evaluated employee performance and provided feedback on areas needing improvement.
- Maintained positive relationships with investors to secure competitive rates.
- Collaborated with other departments to resolve operational problems quickly and efficiently.
- Monitored daily production pipelines to ensure timely completion of tasks.
- Established and documented standard operating procedures for all production operations.
- Assisted in developing new products by providing input and testing.
- Coached and mentored employees to develop and enhance career skills.
- Support staff where needed with shipping, funding, and completion of
- Balance General Ledgers daily.
- Fulfill secondary requests from loan officers and operations.
- Insure loans with various government agencies.
- Perform loan signings for members and executives.
Senior Stylist
Stitch Fix
02.2018 - 01.2023
- Curated personalized styling recommendations for clients based on individual preferences.
- Collaborated with team members to enhance client satisfaction and service quality.
- Analyzed fashion trends to maintain an updated and relevant product selection.
- Managed client feedback to improve styling processes and service offerings.
- Developed strong relationships with clients through effective communication and understanding needs.
- Participated in training sessions to stay informed about new products and styling techniques.
- Created custom looks for clients based on their individual features and preferences.
AVP, Shipping Manager
TowneBank Mortgage
Chesapeake, VA
01.2010 - 02.2018
- Coordinated shipping schedules to ensure timely deliveries.
- Oversaw shipping team to enhance operational workflows.
- Developed and implemented shipping procedures for compliance.
- Trained staff on best practices in shipping processes.
- Established procedures for receiving, inspecting, storing, packaging, labeling, documenting, tracking and delivering sensitive documents.
- Oversaw risk management processes to minimize exposure in lending operations.
- Implemented best practices for customer service excellence within the mortgage division.
- Implemented process improvements that resulted in improved operational efficiencies and reduced absenteeism.
- Provided leadership, direction, guidance, and support to team members on a daily basis.
- Coordinated cross-functional teams in order to deliver large scale projects within agreed upon timelines.
- Evaluated employee performance through observation of job duties as well as feedback from customers and clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
Bachelor of Science -
Liberty University
Associates of Science -
Tidewater Community College
Skills
- Encompass
- Performance evaluation
- Standard operating procedures
- Cross-functional collaboration
- Customer relationship management
- Risk management
- Effective communication
- Problem solving
- Team leadership
- Time management
- Cost reduction strategies
- Process automation
- Operational efficiency
- Collateral and Document Security
- MERS
- TRID
- Vendor Relations
- Employee Development
Personal Information
Title: Loan Shipper
Highlights
- Awarded Dean's List, 2014, Liberty University
- Phi Theta Kappa Honor Society, 2007
- National Science Foundation STEM student
- "Wind Beneath our Wings" awarded for going above the call of duty to help team members and customers, 2012
- Hired and trained more than 20 employees
- Proven ability to have everlasting relationships with co-workers and customers from work ethic
- Consistently awarded top producing shipper
Timeline
Senior Stylist
Stitch Fix
02.2018 - 01.2023
Post-Production Operations Manager
Amplify Credit Union
03.2017 - Current
AVP, Shipping Manager
TowneBank Mortgage
01.2010 - 02.2018
Bachelor of Science -
Liberty University
Associates of Science -
Tidewater Community College