Adria Kaye Sullivan
Summerville
Summary
Dynamic Warranty-Service-Billing Clerk with 13 years of experience in managing billing inquiries and invoice accuracy. Skilled in fostering cross-departmental collaboration to streamline operations and improve client satisfaction, ready to contribute to organizational success.
Overview
36
36
years of professional experience
Work History
Warranty-Service-Billing Clerk
Jenkins Plumbing Company
2362 Hwy 17A S
06.2013 - 04.2026
- Processed and verified invoices for accuracy and compliance with company policies.
- Managed billing inquiries, resolving issues efficiently while maintaining customer satisfaction.
- Collaborated with accounting team to reconcile billing discrepancies and ensure timely payments.
- Coordinated warranty claims processing to ensure timely resolution and customer satisfaction.
- Liaised with cross-functional teams to streamline warranty procedures and enhance efficiency.
- Analyzed warranty data to identify trends and improve product performance feedback loops.
- Managed scheduling and resource allocation for effective service execution.
- Coordinated service delivery to enhance customer satisfaction and streamline operations.
- Improved communication channels between departments to foster collaboration.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
Office Manager
Summerville Ford
Summerville, SC
01.1990 - 05.1993
- Streamlined office operations by implementing efficient scheduling and resource management systems.
- Coordinated communication between departments to enhance workflow and reduce response times.
- Managed inventory control processes, ensuring timely procurement of office supplies and materials.
Education
High School Diploma -
Taylor Center High School
Taylor, MI06-1980
Skills
- Data entry
- Data entry proficiency
- Customer service
- Invoice processing
- Customer communication
- Accuracy and precision
- Data inputting
- Payment transactions
- Account management
- A/P and A/R expertise
Timeline
Warranty-Service-Billing Clerk
Jenkins Plumbing Company
06.2013 - 04.2026
Office Manager
Summerville Ford
01.1990 - 05.1993
High School Diploma -
Taylor Center High School