Adrian Allman
North Conway,NH
Summary
Dynamic leader and adept communicator with proven expertise in customer service and team leadership honed at McDonald's. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating superior time management and food handling safety skills. Achieved significant improvements in service delivery by mentoring teams and optimizing food presentation, embodying a commitment to excellence and efficiency.
Overview
6
6
years of professional experience
Work History
Crew Team Member
McDonald's
North Conway, NH
12.2023 - Current
- Operated kitchen equipment safely and efficiently.
- Interacted pleasantly with guests to deliver quality customer service.
- Washed dishes, cleaned countertops and sanitized high-use areas.
- Presented orders to guests within anticipated service times.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Performed store opening and closing procedures as directed by management team.
- Monitored expiration dates of food products.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained safe food handling practices to prevent germ spread.
- Resolved conflict according to company protocols.
Fryer
Taco Bell
Chillicothe, Missouri
06.2023 - 10.2023
- Followed procedures to prevent cross-contamination of items for patrons with allergies and gluten intolerance
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Monitored food during the cooking process to avoid burning and undercooking.
- Safely operated ovens, fryers and grills to prevent injuries and accidents.
- Cleaned fryer and surrounding area, including draining oil and wiping down surfaces.
Crew Member Team Leader
McDonald's
Forsyth, MO
05.2021 - 05.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Gained independent working skills and guided and mentored less experienced team members.
- Maintained daily records of transactions, sales, and inventory levels.
- Managed employee requests, issues and conflicts.
- Addressed any issues between employees promptly and fairly.
- Balanced cash drawers, operated registers and prepared cash deposits.
- Managed cash flow by accurately counting money at beginning and end of shift.
- Resolved customer complaints in a timely manner with empathy and understanding.
- Assigned duties to specific employees and teams according to roles and skills.
Food Assembler
McDonald's
Forsyth, Missouri
05.2020 - 10.2020
- Organized production line equipment and materials for assembly tasks.
- Assisted in training new employees on assembly line processes and procedures.
- Maintain a clean work area by sweeping up debris from assembly operations.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Assisted in training new employees on proper assembly techniques and safety protocols.
- Followed all safety protocols while preparing food items.
- Cut, sliced, and diced vegetables and fruits for meal prep.
- Prepared, assembled and set-up food items safely, efficiently and according to public health standards, standard recipes and customer specifications.
- Pre-cooked certain items to prepare them for final cooking stages.
- Worked in fast-paced, ever-changing environment.
- Inspected ingredients to ensure proper quality before use in assembly process.
Cashier
McDonald's
Chillicothe, MO
04.2019 - 03.2020
- Welcomed customers, offering assistance to help find food items.
- Helped customers find specific products, answered questions, and offered product advice.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
Education
Associate of Arts - General Studies
Ozarks Technical Community College
Springfield, MO08-2018
Skills
- Customer service
- Order presentation
- Team leadership
- Cash handling
- Time management
- Food handling safety
- Food running
- Dishwashing
- Basic math
- Food handling
- Menu memorization
Timeline
Crew Team Member
McDonald's
12.2023 - Current
Fryer
Taco Bell
06.2023 - 10.2023
Crew Member Team Leader
McDonald's
05.2021 - 05.2023
Food Assembler
McDonald's
05.2020 - 10.2020
Cashier
McDonald's
04.2019 - 03.2020
Associate of Arts - General Studies
Ozarks Technical Community College