Destiny Drayton
Philadelphia
Summary
Developed strong interpersonal and problem-solving skills in fast-paced team environment. Proven ability to handle multiple tasks efficiently while maintaining high level of customer service. Seeking to transition these transferrable skills into new field.
Overview
4
4
years of professional experience
Work History
Crew Team Member
KFC / Taco Bell
06.2025 - Current
- Implemented process improvements that enhanced workflow efficiency and reduced service times.
- Trained new crew members on safety protocols and operational procedures to enhance team performance.
- Monitored inventory levels, assisting in stock management and minimizing waste effectively.
Advertising Sales Representative
AT&T Advertising Solutions
04.2025 - 06.2025
- Made outbound calls to existing customers to upsell advertising packages.
- Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.
McDonalds Crew Trainer
McDonald's
11.2024 - 03.2025
- Monitored team performance to uphold service quality and efficiency
- Assisted in inventory management, including stock rotation and ordering supplies
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety, and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Crew Team Member
Dunkin' Donuts
02.2024 - 10.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
McDonalds Crew Member
McDonald's
03.2022 - 10.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Processed customer transactions efficiently using point-of-sale systems.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
High School Diploma -
Bartram John - Main
Philadelphia, PA06-2023
United States Military Academy
Philadelphia, PA11.2022
Skills
- Sales
- Communication skills
- Time management
- Fundraising
- Customer service
- Cash register
- In-person customer service
- Typing
- Problem-solving
- Training & development
- Customer communication and engagement
- Leadership
- Order fulfillment
- Restaurant experience
- Cash register operations
- Sanitation procedures
- Food service
- Attention to detail
- Multitasking and organization
Timeline
Crew Team Member
KFC / Taco Bell
06.2025 - Current
Advertising Sales Representative
AT&T Advertising Solutions
04.2025 - 06.2025
McDonalds Crew Trainer
McDonald's
11.2024 - 03.2025
Crew Team Member
Dunkin' Donuts
02.2024 - 10.2024
McDonalds Crew Member
McDonald's
03.2022 - 10.2023
High School Diploma -
Bartram John - Main
United States Military Academy