Lauren Pena
Golden,CO
Summary
Upbeat college student with diverse work history in the Food Industry, childcare and retail. Experience with communication skills of customers and creating a welcoming environment. Enthusiastic and dedicated team member ready to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Overview
1824
1824
years of professional experience
Work History
Crew Team Member
Dunkin Donuts
Pueblo, CO
08.2018 - 04.2019
- Resolved incorrect order issues quickly to maintain productivity goals.
- Collaborated with team members to complete orders.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Operated as full-service food provider in the Dunkin Donut establishment by taking orders, preparing meals and collecting payments.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Performed shift change tasks each day to keep store efficient and neat.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Waitress
Applebee’s
Pueblo, CO
04.2019 - 11.2020
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Prepared beverages and filled food orders for customers.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Checked identification to enforce age regulations for alcoholic beverages.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Child Caregiver
YMCA
Pueblo, CO
11.2019 - 04.2020
- Kept notes of behavior issues, food served and medications administered to children.
- Met with parents about daily activities, positive developments and issues.
- Created and implemented diverse educational strategies to boost development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Monitored entrances and exits to maintain safety and organized environments.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Developed lessons and activities to promote children's physical and emotional development.
- Taught children to organize toys, wash hands and lead by example.
- Managed safety and security of all children under care.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Kept all areas neat, clean and properly sanitized.
Team Member
Target/Starbucks
Golden, COLORADO
09.202 - Current
- Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
- Created appealing displays for routine arrangements and special promotions.
- Maintained productive, efficient approach to all tasks.
- Continuously checked products for quality assurance according to strict guidelines.
- Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Safely operated finishing tool to prepare products for inspections and packaging.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Resolved issues quickly to maintain productivity goals.
- Developed strong cooperative relationships with coworkers and managers.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
Waitress
Nord Bay Capital
Westminister, United States
08.2021 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Checked identification for minimum age for sale of alcoholic beverages.
- Greeted new customers, discussed specials and took drink orders.
Education
Associate of Science - Pre-Medicine
CU Denver/ Colorado State University Pueblo
05.2024
Skills
- Menu Memorization
- Table Setting Knowledge
- Food Spoilage Prevention
- Compliance standards
- Stocking and replenishing
- Upselling techniques
- Engages positively with other team members
- Reliable to work when scheduled
- Provides a friendly environment for guest
- Dedicated team member
- Food Preparation and Safety
- To-Go Order Preparation
- Cash Handling
- Food running
- Performance improvement
- Menu presentation
- Punctual
- Willing to fill in shifts for others when short staffed
- Willing to learn with an open mind
- Training and Development
- Sales
- Teaching
- Store Merchandising
- Guest Services
- Cleaning
- Sales Goals
- Cleaning Skills
- Cash Register Operation
- Health and Safety Standards
- Food Safety
- Product Knowledge
- Customer Complaint Resolution
- Sorting
Timeline
Waitress
Nord Bay Capital
08.2021 - Current
Child Caregiver
YMCA
11.2019 - 04.2020
Waitress
Applebee’s
04.2019 - 11.2020
Crew Team Member
Dunkin Donuts
08.2018 - 04.2019
Associate of Science - Pre-Medicine
CU Denver/ Colorado State University Pueblo
Team Member
Target/Starbucks
09.202 - Current