ADRIAN ALVAREZ
Richlands,North Carolina
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Parts
Stevenson-Hendrick Honda
Jacksonville , NC
01.2024 - Current
- Responsible for issuing and ordering all vehicle parts needed for customer repairs
- Operate multiple systems for ordering, pricing, and tracking all customer’s parts and orders
- Assist service advisors and technicians by pricing out, issuing, and ordering the necessary parts to complete their repairs
- Deliver auto parts to various dealerships and body shops in a timely manner.
Parts
Stevenson-Hendrick Toyota
Jacksonville , NC
09.2022 - 01.2024
- Operating the delivery vehicle in a safe and cautious fashion
- Gather and pack parts to fulfill orders and load them into delivery van
- Checks with the parts manager, wholesale parts counter people or shipping and receiving clerk before leaving to coordinate any last-minute pick-ups or deliveries
- Responsible for delivering parts and completing returns to repair shops, car dealerships, and stores in a timely manner
- Present invoices and receipts and collect payments
- Adhering to assigned routes and following time schedules
- Handles basic maintenance of the truck including filling tank with gas, checking oil, keeping it clean and making sure required inspections are performed.
Salesperson
Stevenson-Hendrick Toyota
Jacksonville , NC
05.2022 - 09.2022
- Greeting potential customers and assessing purchasing needs by actively listening and providing recommendations based on customers’ automotive requirements
- Researching new car products and trends through automotive releases to stay up to date and make best recommendations to potential customers
- Demonstrating car functions to customers, describing options, explaining related purchasing costs and accompanying customers on test drives
- Qualifying warm internet leads and follow up with information regarding new and pre-owned vehicle availability, options and price.
Logistics Embarkation Specialist
2nd Marine Aircraft Group 29
New River , NC
07.2010 - 09.2014
- Focal point for 11 squadrons returning from South-Central Asia to ensure the return of helicopters parts, vehicles, personnel, and equipment in Afghanistan as Embarkation/Mobility supervisor from Feb 2011-Feb 2012
- Provide classroom training via PowerPoint and lecture utilizing various methods of instruction to engage and ease information to students in order to clear concepts discussed
- Assisted with and facilitated group instruction for embark classes and training incorporating Power Point, lecture, and hands on simulation to teach the MDSS II tracking system, and the TCPT system to order equipment
- Served as 2nd Marine Aircraft Wing shipping container accountability officer and accounted for over 1,100 20-40ft shipping containers both arriving and staying from Afghanistan, and returning to the United States
- Researched and located more than 100 missing containers rented by the government, coordinated the return of over 200 civilian owned shipping containers by emailing and calling 33 embark specialists in different units saving the government over $150,000 during the deployment
- Performed 16 customs and agricultural inspections on Marine Corps unit gear returning to the U.S
- Including 195 metal pallets, 13 different type model series Helicopters, 5 Hummer Combat Vehicles, 6 trailers, and 24 helicopter blades and their respective coffins containers
- Conducted customs and agriculture inspections, certified and shipped over 31 pallets of class V ordnance, ammunition and ammunition support equipment valued at and worth over $3,500,000 from Afghanistan back to 8 different locations within the continental United States
- Completed transportation of hazardous material, customs border clearance agent, and shipping container certification courses while in Afghanistan
- Instrumental in Marine Aircraft Logistics Group 31 earning the recognition of an “Outstanding” in a post deployment Wing inspection.
Supply Warehouse NCO Supervisor
MAG 31 Supply
Beaufort , SC
09.2008 - 07.2010
- Trained seven entry-level workers on general and local warehouse procedures
- Provide classroom training via PowerPoint and lecture utilizing various methods of instruction to engage and ease information to students in order to clear concepts discussed
- Supervised the storage, maintenance, and accountability of high-priced items and personal belongings of Marines that were awaiting separation, hospitalized, and deceased stored in our Security Cage
- Accounted for over 100 different types of equipment worth between $200 thousands and $200 million
- Implemented a new system for tracking, maintenance, and accountability of all gear resulting in the decrease of missing and lost equipment and increased overall accuracy
- Ordered, tracked and received over 300 pieces of gear as the Ordering and Receiving Clerk for a twelve-month period
- Decreased the Due and Status File from 10 pages to 2 pages resulting in a quicker turn-around time, and submitted DASF report in a timely manner everyday through the SASSY system
- Reconciled Weekly with MIMS clerk, and customers all parts that were on order and received
- Minimized The Ordering and Receiving File from 10 pages down to 2 pages by consistently tracking and receiving all past due parts.
Warehouse Supply Specialist
Camp Hansen
Okinawa , Japan
10.2006 - 09.2008
- Worked receiving, transporting, stacking, order filling, shipping, and maintaining stock records in warehouse
- Completed and executed the labeling and casing or packing of materials or products
- Led my own team or section and was an integral part of 3 Wall to wall inventories
- Moved and transported PALCONS and pallets weighing 50-100 or more lbs
- With a pallet jack several times a week to create more room in our warehouse and/or to issue or temp loan gear to customers and/or sections.
Administrative Specialist
USS Sullivan’s DDG-68
Mayport , FL
03.2002 - 03.2005
- Initiated correspondence and directives using Microsoft Utilities Systems, proofread and corrected directives and naval correspondence
- Processed and typed award recommendations for over 150 Sailors in accordance with Naval Correspondence Instructions
- Produced and submitted the Plan of the Day for the Ship from 2002-2005 which explains in detail the daily events of the ship and its crew/personnel.
Education
Associates of Arts -
Coastal Carolina Community College
Skills
- Diplomatic Communication
- Database Maintenance
- Technical Troubleshooting
- Inbound And Outbound Calling
- Order Placement
- Call Documentation
- Call Monitoring
- Timely Order Fulfillment
- Delivery Scheduling
- Customer Relations
Professional Highlights
- Top Secret Clearance (Eligible)
- Leadership Training
- Logistics Management
- Bilingual (Spanish)
- Customer Service
- Administration Management
- Inventory Management
- Personnel Management
- Financial Management
- Microsoft Office Suite
Awards
- Armed Forces Expeditionary Medal
- NATO Medal
- Afghanistan Campaign Medal
- Global War on Terrorism Medal
- Meritorious Unit Citation
- Navy Unit Citation
Certification
Customs Border and Agricultural Agent Course
Transportation of Hazardous Material Course
US Marine Corps Specialized Training Embarkation Logistics and Warehousing Specialist Supervisor School
Naval Administration Correspondence Clerical School
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Parts
Stevenson-Hendrick Honda
01.2024 - Current
Parts
Stevenson-Hendrick Toyota
09.2022 - 01.2024
Salesperson
Stevenson-Hendrick Toyota
05.2022 - 09.2022
Logistics Embarkation Specialist
2nd Marine Aircraft Group 29
07.2010 - 09.2014
Supply Warehouse NCO Supervisor
MAG 31 Supply
09.2008 - 07.2010
Warehouse Supply Specialist
Camp Hansen
10.2006 - 09.2008
Administrative Specialist
USS Sullivan’s DDG-68
03.2002 - 03.2005
Associates of Arts -
Coastal Carolina Community College
Customs Border and Agricultural Agent Course
Transportation of Hazardous Material Course
US Marine Corps Specialized Training Embarkation Logistics and Warehousing Specialist Supervisor School
Naval Administration Correspondence Clerical School
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