Martin Urquizo Contreras
Richlands,NC
Summary
I am a very competitive and dedicated person who is always willing to grow and gain knowledge, can speak both English and Spanish. Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry.
Overview
7
7
years of professional experience
Work History
Internet Sales Consultant
Stevenson Hendrick Toyota
06.2020 - Current
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Improved overall team performance by sharing best practices and collaborating on joint deals when necessary.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Sales Associate
Boost Mobile
09.2018 - 06.2020
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Maintained high call volume for increased sales opportunities with efficient time management skills.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Built relationships with customers using strong persuasion and active listening skills.
- Overcame objections using friendly, persuasive strategies.
Restaurant Worker
Mi Cabana
09.2016 - 11.2018
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Cleaned and organized kitchen, dining and service areas.
- Observed diners to respond to additional requests and determine when meal completed.
Education
High School Diploma -
Richlands High School
Richlands, NC07.2017
Skills
- Online Marketing
- Social media expertise
- Online Advertising
- Retail knowledge
- Cold-calling
- Upselling and Cross Selling
- Effective negotiation
- Persuasive communication style
- Follow-up skills
- Competitive
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Internet Sales Consultant
Stevenson Hendrick Toyota
06.2020 - Current
Sales Associate
Boost Mobile
09.2018 - 06.2020
Restaurant Worker
Mi Cabana
09.2016 - 11.2018
High School Diploma -
Richlands High School
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