Adrian Alvarez
Riverside,CA
Summary
Detail-oriented and results-driven recent graduate with diverse experience in sales, management, banking, and customer service. Possess strong analytical skills and operational expertise, with a proven track record of effective team leadership. Committed to optimizing processes, driving performance, and maintaining high standards in dynamic, fast-paced environments. Eager to contribute by enhancing team productivity, streamlining workflows, and delivering exceptional service to support organizational goals.
Overview
8
8
years of professional experience
Work History
Serv & Sales RRT
PNC Bank
01.2024 - Current
- Enhances customer experience and loyalty through proactive sales and service activities
- Executes sales strategies to drive revenue growth and client satisfaction, leveraging technology and partnerships.
Cage Shift Supervisor
Soboba Casino Resort
08.2022 - 01.2024
- Managed financial transactions and ensured compliance with operational standards
- Achieved 20% team productivity improvement through effective leadership and operational oversight.
Contact Center Consultant
US Bank
02.2021 - 08.2022
- Elevated Customer satisfaction by implementing efficient service strategies
- Optimized team performance by 15% through best practices and continuous improvement initiatives.
Client Relationship Consultant
US Bank
12.2019 - 02.2021
- Applied analytical skills to assess complex issues and develop strategic solutions that drove decisive actions
- Proactively collaborated with colleagues to improve daily operational efficiency and achieve collective objectives
- Achieved and surpassed sales targets, leading to a significant increase in credit card acquisitions within the branch.
Sales Consultant
Best Buy
09.2018 - 02.2020
- Provided expert guidance on PC products, achieving top departmental sales and recognition for exceptional service
- Drove departmental sales to top, achieving highest revenue and securing MVP recognition for computer department in September.
Tire Technician
Americas Tire Company
05.2016 - 09.2018
- Exceeded sales goals and enhanced client relations, achieving top NPS rankings for outstanding service
- Delivered efficient vehicle maintenance services, exceeding improved client satisfaction and retention rates.
Education
Bachelor of Arts - Business Administration, Logistics Operations
01.2023
GPA: 4.0
Associate of Arts - Business Administration
01.2020
GPA: 3.5
Skills
- Strategic Planning & Forecasting
- Cost Reduction Strategies
- Inventory Management & Control
- Distribution Management
- Customer Service Expert
- Team Coordination
- Inbound and Outbound Calling
Languages
Spanish
Native or Bilingual
Timeline
Serv & Sales RRT - PNC Bank
01.2024 - Current
Cage Shift Supervisor - Soboba Casino Resort
08.2022 - 01.2024
Contact Center Consultant - US Bank
02.2021 - 08.2022
Client Relationship Consultant - US Bank
12.2019 - 02.2021
Sales Consultant - Best Buy
09.2018 - 02.2020
Tire Technician - Americas Tire Company
05.2016 - 09.2018
Mt. San Jacinto Community College - Associate of Arts, Business Administration
California Baptist University - Bachelor of Arts, Business Administration, Logistics Operations