Misty Amezcua
Henderson,USA
Summary
Seasoned dental professional with many years of dental experience, both in front and back office. Broad experience with patient care and office operations. I am known for my great work ethics, strong communication and passion for dentistry. I am seeking a position where I can utilize my knowledge, grow with the company and assist with achieving company goals.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Senior Client Services Specialist
DentalXChange
04.2025 - Current
- Call insurance payers to trace claims and resolve issues for clients
- Assisted offices and clients in resolving claim rejections and validation errors
- Call insurance payers on client behalf to resolve issues or get needed information to further escalate
- Managed cases to ensure timely resolutions and enhance client satisfaction
- Follow up with ERAs/escalate to re-route when needed
- Review and assist VIP support cases and escalate/follow up
- Escalated a detailed case to CTOPs
- Receive case escalations from T1
- Troubleshooting DMD issues
- Remote on with clients via DXC remote access if needed to get live errors or recording
- Assist with eligibility through DXC or within their PMS
Patient Care Coordinator
Welch Dentistry
Las Vegas, USA
09.2023 - 08.2024
- Welcome every patient, every day, with the warmest smile
- Check in/Check out patients
- Assisted with and presented treatment plans
- Made confirmation calls to ensure patient attendance and optimize scheduling
- Follow up with missed appointments
- Maintain a full hygiene schedule
- Collect copays
- Post payments
- Submitted claims electronically to expedite processing.
- Insurance verifications/breakdowns
- Scheduled treatment upon check-out
- Followed up on past-due treatment plans, addressing patient inquiries and facilitating informed decisions
- Assisted patients with financing options to support treatment acceptance and alleviate financial concerns
Office Support Specialist
Pacific Dental Services
Henderson, USA
02.2023 - 09.2023
- Dental office support for over 950+ offices nationwide
- Liaison between dental office and patients
- Schedule/reschedule/cancel dental appointments
- Verified accuracy of insurance information entered into the system
- Managed after-hours emergency calls to ensure timely patient support
- Notified call team via email and text about patient updates
- Send messaging correspondence to correct offices
- Create new patient charts in system to its entirety
- Offer further assistance if the office they are calling cant be of assistance for their needs at that time
- Offer further assistance if the office they are calling can't be of assistance for their needs at that time
- Award since I started: Most improved out of training
- Top 5 (out of 50+ agents)
- Promotion to Senior Rep
Front Office/Back Office
Sweet Tooth Dental Center
Thousand Oaks, USA
11.2020 - 02.2021
- Monitored office procedures, identifying and resolving issues to enhance patient flow
- Collected co-payments from patients for visits and completed daily cash transactions
- Greeted visitors and customers, providing assistance and answering questions to foster rapport and retention
- Completed patient check-in processes by verifying insurance (PPO)
- Processed payments and informed individuals of further financial responsibility
- Delivered clerical support by handling a range of routine and special requirements
- Scheduled appointments for new and existing customers
- Answered and managed incoming and outgoing calls while recording accurate messages
- Assisted dentist in procedures to restore teeth using various techniques
- Booked patient appointments and managed treatment details
- Took dental images following strict patient protection rules, applying lead aprons
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics
- Aided dentists during various dental procedures to ensure efficiency.
- Supported dentists during procedures.
Dental Assistant
Thousand Oaks Dental Group, Pacific Dental Services
Thousand Oaks, USA
02.2015 - 07.2020
- Educated patients by giving oral hygiene and postoperative instructions
- Educated patients on oral hygiene practices and postoperative care to enhance recovery and maintain oral health
- Prepared comprehensive x-rays, allowing dentists to spot cavities, tooth decay and areas needing treatment
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics
- Created dental impressions for diagnostics and study casts, facilitating accurate fabrication of crowns, bridges, and prosthetics
- Prepared dental equipment and instruments each day to ensure readiness for procedures.
- Assisted dentist in managing medical and dental emergencies by promptly scheduling patient appointments to ensure timely care
- Assisted dentists by providing necessary tools and materials during dental procedures.
- Successfully assisted dentist with chair-side duties
Dental Assistant
Jill Grannis DMD
Moorpark, USA
01.2010 - 02.2015
- Successfully assisted dentist with chair-side duties
- Assisted dentists in restoring patients' teeth using various dental techniques
- Sanitized dental trays to maintain hygiene standards in the office, instruments and surfaces for clean dental office setting and patient safety
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics
- Explained treatment procedures and instructed patients on home care guidelines
- Sterilized dental treatment rooms to ensure a safe environment for patients and prepped equipment and instruments
- Provided comprehensive chair-side assistance to dentist during patient procedures
- Prepared dental treatment rooms by cleaning and organizing tools and equipment for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines
- Managed dental supply inventory by tracking stock levels and placing orders by checking stock to determine inventory levels and placing and expediting orders for supplies
Education
High school diploma or GED - General Studies
Charter College
Canyon Country, CAHigh school diploma or GED - General Studies
Moorpark College
Moorpark, CASkills
- Customer relationship management
- Administrative experience
- Attention to detail
- Strong leadership
- Effective communication
- Strong work ethic
Certification
- CPR Certification
- Infection Control Certification
- Radiation Health & Safety Certification
- Certified Dental Assistant
Timeline
Senior Client Services Specialist
DentalXChange
04.2025 - Current
Patient Care Coordinator
Welch Dentistry
09.2023 - 08.2024
Office Support Specialist
Pacific Dental Services
02.2023 - 09.2023
Front Office/Back Office
Sweet Tooth Dental Center
11.2020 - 02.2021
Dental Assistant
Thousand Oaks Dental Group, Pacific Dental Services
02.2015 - 07.2020
Dental Assistant
Jill Grannis DMD
01.2010 - 02.2015
High school diploma or GED - General Studies
Charter College
High school diploma or GED - General Studies
Moorpark College