Adrian Arzola
Irving,TX
Summary
Dynamic and results-driven professional with extensive experience at FedEx, excelling in package handling and workplace safety. Proven ability to enhance operational efficiency and customer satisfaction through effective communication and teamwork. Skilled in pallet jack operation and inventory control, consistently meeting deadlines while maintaining high standards of service and safety.
Professional logistics worker prepared for this role through hands-on experience in unloading and warehouse operations. Proven ability to handle tasks efficiently and contribute to operational success. Reliable team player who adapts to changing needs and maintains high standards of work quality.
Professional retail worker known for high standards and results-driven approach. Adept at fostering team collaboration and consistently meeting customer satisfaction goals. Reliable and adaptable, ensuring smooth operations and handling customer inquiries with ease. Skilled in cash handling, inventory management, and maintaining welcoming store environment.
Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
11
11
years of professional experience
Work History
Unloader
FedEx
11.2024 - Current
- Assisted other team members in navigating large loads.
- Unloaded packages with care and placed in proper staging area.
- Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
- Loaded packages onto pallets and into staging areas as directed.
- Used barcode scanners and other technology to track and document cargo information.
- Kept facilities clean and organized to promote safe work environments and avoid injuries.
- Handled packages with care while transporting from truck to loading dock.
- Operated manuel pallet jacks to aid in safe transport of heavy items.
- Minimized delays in supply chain, promptly unloading and processing goods for further distribution.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Cashier Assistant
Circle K
02.2024 - 03.2025
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Cleaned and sanitized cashier workstation and scanning area.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
Customer Service Representative
Tom Thumb Food and Pharmacy
11.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Enhanced shopping experience, provided product information and location assistance.
- Operated cash register to record transactions accurately and efficiently.
Unloader/Sorter
Samsung Electronics
06.2020 - 10.2023
- Demonstrated flexibility and adaptability by adjusting seamlessly to sudden changes in shipment schedules or warehouse priorities.
- Enhanced workplace safety by adhering to company protocols and maintaining a clean, hazard-free work environment during the unloading process.
- Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
- Improved unloading efficiency by implementing a streamlined organizational system for incoming shipments.
- Expedited order fulfillment by quickly sorting unloaded goods into designated storage areas within the warehouse facility.
- Contributed to a positive work culture through active participation in staff meetings and offering constructive feedback on operational improvements.
- Increased productivity through careful time management and prioritization of tasks during busy periods or when faced with multiple shipments simultaneously.
- Leveraged knowledge of warehouse management systems to expedite processing of unloaded goods.
- Enhanced operational flexibility, readily shifting between different unloading tasks as needed to support team goals.
- Reduced damage to goods, carefully handling fragile items and following precise unloading instructions.
- Increased customer satisfaction by ensuring that goods were available for dispatch without unnecessary delays.
- Maintained clean, orderly work environment free of hazards.
- Enhanced sorting efficiency by implementing innovative techniques and strategies.
- Ensured timely dispatch of goods, prioritizing urgent items for sorting.
Unloader
UPS
06.2014 - 03.2020
- Assisted in training new unloaders on proper techniques and procedures, fostering an atmosphere of teamwork and continuous improvement.
- Upheld high standards of customer service by ensuring that all unloaded products remained undamaged throughout the entire process.
- Reduced manual labor required for unloading tasks by utilizing appropriate equipment, such as pallet jacks and forklifts.
- Maintained high standards of safety and compliance by adhering to all operational protocols during unloading.
- Ensured timely unloading of materials, which minimized warehouse downtime and expedited inventory processing.
- Assisted in receiving, stocking and distribution of merchandise.
- Assembled pallets and crates for secure transportation of materials.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Unloaded packages with care and placed in proper staging area.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Education
Nimitz High School
Irving, TX05-2014
Skills
- Pallet jack operation
- Efficient work pace
- Package handling
- Order picking experience
- Site clearing
- Workplace safety
- Scanner operation
- Customer service
- Cash handling
- Product restocking
- ID verification
- Inventory control
- Daily reporting
Timeline
Unloader
FedEx
11.2024 - Current
Cashier Assistant
Circle K
02.2024 - 03.2025
Customer Service Representative
Tom Thumb Food and Pharmacy
11.2023 - 02.2024
Unloader/Sorter
Samsung Electronics
06.2020 - 10.2023
Unloader
UPS
06.2014 - 03.2020
Nimitz High School
Similar Profiles
Melissa MidiriMelissa Midiri
Package Handler at FedExPackage Handler at FedEx
Darrin LapthornDarrin Lapthorn
Package Handler at FedExPackage Handler at FedEx
Samantha GourleySamantha Gourley
Package Handler Trainer at FedExPackage Handler Trainer at FedEx
Edward ElsenbroekEdward Elsenbroek
Courier at FedExCourier at FedEx
Victoria GoldsmithVictoria Goldsmith
Emergency Department RN at Texas Health Arlington MemorialEmergency Department RN at Texas Health Arlington Memorial