ADRIAN AYALA
Los Angeles
Summary
Highly organized and detail-oriented with 5 years of experience in customer service as well as 18 years of experience in ground handling operations, working in diverse service environments. Excellent listening skills, oral and written communications. Comfortable interacting with all levels of clientele. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly.
Overview
23
23
years of professional experience
Work History
Ramp Agent
Menzies Aviation
Los Angeles
01.2007 - 08.2025
- Loading and unloading luggage, cargo, and mail onto and off the aircraft.
- Safely operating various ground support equipment, including pushbacks, belt loaders, and stairs.
- Performing basic aircraft maintenance, such as servicing lavatory and water systems.
- Adhering to all safety regulations, inspecting the ramp equipment and work area for hazards.
- Communicating with pilots and other team members using hand signals or light wands.
- Working as part of a team to coordinate safe and timely ground operations.
Customer Service Parts Specialist
Autozone
Inglewood
05.2005 - 03.2007
- Assisting customers with parts, diagnosing minor vehicle problems and vehicle repair suggestions.
- Receive, stock, and organize inventory.
Cashier/Stocker
Office Depot
Culver City
03.2003 - 02.2004
- Completing transactions and assisting customers with carry-out orders.
- Receive, stock, organize, and build furniture and/or displays.
Cashier
KB Toys
Los Angeles
10.2002 - 02.2003
- Completing transaction and/or returns.
Education
High School Diploma -
George Washington Preparatory High School
Los Angeles, CASkills
- Ground safety practices
- Ground service coordination
- Customer relationship management
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Adaptability to change
- FAA regulations
- Aircraft towing
- Ramp security
- Heavy equipment operation
- Inventory organization
- Team leadership
- Workload management
- Hazardous materials handling
Timeline
Ramp Agent
Menzies Aviation
01.2007 - 08.2025
Customer Service Parts Specialist
Autozone
05.2005 - 03.2007
Cashier/Stocker
Office Depot
03.2003 - 02.2004
Cashier
KB Toys
10.2002 - 02.2003
High School Diploma -
George Washington Preparatory High School