ADRIAN BATISTE
Houston,TX
Summary
Competent professional with experience and education in the areas of patient advocacy, case management, crisis intervention, and multicultural public relations. Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
8
8
years of professional experience
Work History
Case Manager
THE HARRIS CENTER FOR MENTAL HEALTH AND IDD
Houston , TX
2021.09 - Current
- Acted as an advocate for vulnerable populations by advocating for changess
- Educated clients and their families about their rights and available community resources.
- Decrease daily unit escalations through interventions in response to crisis to reduce symptoms and avoid admission to a more restrictive environment
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Provided crisis intervention support for clients in emergency situations.
- Counseled clients on available resources within the community that could help meet their needs.
- Educated clients about mental health conditions, medications and self-care techniques.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Developed individualized care plans with input from clients and their families.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Conducted home visits to assess the safety of living environments for clients.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Facilitated group sessions and workshops for clients on various topics.
- Educated clients and their families about their rights and available community resources.
- Consulted with staff on resolution of complex service issues.
Community Case Manager
TRUE MENTAL HEALTH SERVICES
Houston , TX
2021.04 - 2021.08
- Initiated skills training and psychosocial rehabilitation services that address severe and persistent mental health illness and symptoms related problems that interfere with the individual's functioning
- Performed clinical assessments to determine services need and progress with client’s treatment goals.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Supported family members by providing information on local support groups.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Provided crisis intervention support for clients in emergency situations.
- Counseled clients on available resources within the community that could help meet their needs.
- Educated clients about mental health conditions, medications and self-care techniques.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Developed individualized care plans with input from clients and their families.
- Participated in professional development activities related to case management best practices.
- Provided referrals to appropriate health care providers or other community resources.
- Monitored client progress through regular follow-up contacts.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Conducted home visits to assess the safety of living environments for clients.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
Clinical Liaison
MED OPTIONS BEHAVIORAL HEALTH SERVICES
Houston , TX
2017.04 - 2021.03
- Accomplished maintaining healthy business relationships with clients, ensuring that operational teams provide the highest quality services for the clients
- Expedited clinical support to better assist Houston area doctors with client support needs
- Endeavored satisfaction of customer service/ relations through use of receiving and responding timely to calls from client facility staff and patient families, triage's and problem-solves issues as appropriate
- Coordinated with patients when appropriate to ensure a smooth transition to clinical services.
- Promoted positive interactions between the organization and external referral sources.
- Maintained communication with referral sources regarding new admissions, discharges, changes in condition or treatments.
- Reviewed physician orders for accuracy prior to implementation into the EHR system.
- Collaborated with physicians, nurses, and other health professionals in providing quality patient care.
Community Liaison
TEXAS HOME HEALTH
Austin , TX
2020.12 - 2021.03
- Established public relations program for interpretation of Agency’s services and to foster good working relations with physicians and community agencies
- Managed the workflow tasks related to physician orders including completing the order management process, account receivable
- Participate in weekly meetings with branch staff and other support staff to assist in AR efforts
Prebill Denials Analyst
PARALLON BUSINESS SOLUTIONS/ HCA
Houston , TX
2016.11 - 2017.03
- Initiated/ reviewed post discharge prebill accounts that do not have an authorization of file/and or other discrepancies identified that will result in the account being denied by payor
- Expedited and devoted special emphasis when working assigned accounts in eRequest to resolve outstanding issues and monitored denial trends
- Significantly reduced issues by monitoring and reporting insurance denial trends identified during daily operational assignments and maintained customer service
- Maximized positive customer service to multiple vendors, physician offices, and hospitals.
Education
Bachelor of Science (B.S.) in Psychology -
UNIVERSITY OF HOUSTON
M.Ed. in Clinical Mental Health Counseling (in progress) -
LAMAR UNIVERSITY
Skills
- Community Outreach
- Care Coordination
- Family Education
- Client Advocacy
- Discharge Planning
- Problem-Solving
- Organization and Multitasking
- Relationship Building
- Interdisciplinary Collaboration
References
References available upon request.
Timeline
Case Manager
THE HARRIS CENTER FOR MENTAL HEALTH AND IDD
2021.09 - Current
Community Case Manager
TRUE MENTAL HEALTH SERVICES
2021.04 - 2021.08
Community Liaison
TEXAS HOME HEALTH
2020.12 - 2021.03
Clinical Liaison
MED OPTIONS BEHAVIORAL HEALTH SERVICES
2017.04 - 2021.03
Prebill Denials Analyst
PARALLON BUSINESS SOLUTIONS/ HCA
2016.11 - 2017.03
Bachelor of Science (B.S.) in Psychology -
UNIVERSITY OF HOUSTON
M.Ed. in Clinical Mental Health Counseling (in progress) -
LAMAR UNIVERSITY
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