Linda Mims
Spring,United States
Summary
Passionate about supporting consumers and provide direct care served through daily programs, and activities. Experiences with customer service, multitasking and time management abilities. Devoted to giving every consumer a positive and memorable experience and provide exceptional interpersonal skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supported Employment Specialist
The Harris Center For Mental Health And IDD
Houston , TX
11.2023 - Current
- Developed and implemented job-search strategies for clients with disabilities.
- Provided case management services including monitoring performance evaluations, tracking attendance records, and implementing corrective actions when needed.
- Assisted clients in identifying employment opportunities that match their skills and interests.
- Ensured compliance with all applicable state and federal regulations related to supported employment services.
- Organized workshops for clients on topics such as interviewing techniques, dressing for success, workplace etiquette.
- Collaborated with employers to create customized job descriptions tailored to the needs of each individual client.
- Provided individualized guidance to clients in the areas of job coaching, career exploration, and resume development.
- Established relationships with local businesses to identify potential employment opportunities for clients who are ready for competitive integrated employment settings.
- Conducted assessments of client abilities and needs to determine appropriate employment options.
- Monitored client progress during on-the-job training periods to ensure successful transition into new roles.
- Counseled individuals with disabilities on issues relating to work adjustment, career development, independent living skills.
- Reviewed and assessed resumes submitted by job seekers to determine candidate matches based on skills and experience.
Transportation Bus Driver
Conroe ISD
SPRING, TX
05.2023 - 10.2023
- Conducted safety inspections of buses before each shift.
- Reported any needed repairs or maintenance issues immediately upon discovery.
- Adhered to scheduled arrival and departure times at designated stops throughout the route.
- Maintained logs of daily routes and completed paperwork for each trip.
- Complied with all applicable laws governing safe operation of a motor vehicle.
- Drove bus along assigned route, ensuring adherence to all traffic laws.
- Adhered to schedules and safety protocols to enhance transportation service.
Customer Care Representative
Alight Solutions
The Woodlands, TX
11.2022 - 05.2023
- Managed a high volume of inbound and Outbound calls from established customers to assist with Retirement Benefits issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Researched and corrected customer issues in areas such as plan benefits, coverage eligibility, and claims processes.
- Contacted necessary departments and responded to customers by phone, mail, or fax as a follow-up.
- Prepared customer reports by gathering data collected during customer interactions.
- Processed customer account changes with proprietary software.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Handled more than 50 calls per day to assist customers and dispatch services.
Front Office Administrative Assistant
Lone Star College System
Houston, TX
11.2018 - 11.2022
- Perform administrative support (word processing, typing filing, preparing expenditure reports)
- Assist student with disabilities inquiries regarding degree plans, major requirements, and courses offered by the college.
- Refer customers to appropriate personnel, provide information to resolve problems, and bolster customer satisfaction.
- Mentor students and offer guidance and feedback regarding their career and educational goals.
- Managed the campus Food Pantry
- Tracked facility inventories and ordered new equipment to prevent shortages.
- Office Event Planner
- Helped with end-to-end event planning process through meetings, walk-throughs, and day-of execution.
- Coordinated plans and specific event needs with internal personnel.
- Collaborated with leadership and colleagues to coordinate staffing for each event.
- Organized event facility, food and beverage selections, and audio-visual arrangements for Students.
- Oversaw event logistics, venue scheduling, and accommodations.
- Tracked payments, balances, and registrations for various events.
- Coordinate vendors, timelines, and budgets for events.
Home Health Care Provider
Girling Home Health
Houston , TX
04.2021 - Current
- Supported effective care for managed home care patients by observing health status and monitoring conditionslped client with medication self-care needs.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Delivered a high level of assistance with cooking, meal preparation, and shopping.
- Improved patient outlook and daily living through compassionate care.
- Transported clients to doctor's appointments and errands.
Education
Master of Science - Biblical Studies
Therapon Theological Seminary $ Bible College
Houston , TX01.2023
Associate of Applied Science - Business Management
Lone Star College System
Houston, TX12.2010
Skills
- Client documentation
- Compassionate client care
- People skills
- Friendly, positive attitude
- Critical thinking
- Reliable & trustworthy
- Active listener
- Vitals Monitoring
- Records Management
- Mental Health Support
Certification
- Certified Crisis Chaplain Training - 2021
Professional References
Dr Fonda Gaddie, Career Counselor Lone Star College System
Mike Johnson, Attorney , Waverly R Nolley & Associates at Law
Timeline
Supported Employment Specialist
The Harris Center For Mental Health And IDD
11.2023 - Current
Transportation Bus Driver
Conroe ISD
05.2023 - 10.2023
Customer Care Representative
Alight Solutions
11.2022 - 05.2023
Home Health Care Provider
Girling Home Health
04.2021 - Current
Front Office Administrative Assistant
Lone Star College System
11.2018 - 11.2022
Master of Science - Biblical Studies
Therapon Theological Seminary $ Bible College
Associate of Applied Science - Business Management
Lone Star College System
- Certified Crisis Chaplain Training - 2021
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