Adrian Betancourt
El Paso
Summary
Accomplished government professional with extensive experience in county operations, records management, and administrative leadership. Skilled at supervising staff, managing complex workflows, and ensuring compliance with legal and regulatory standards. Adept at collaborating with attorneys, courts, and multiple departments to achieve organizational goals. Recognized for professionalism, reliability, and the ability to lead teams effectively while maintaining a strong commitment to public service.
Overview
18
18
years of professional experience
Work History
Office Administrative Support Manager
El Paso County Clerk's Office
06.2020 - Current
- Supervise and direct support staff, assign work, set priorities, and ensure tasks are completed accurately and on time.
- Oversee training, evaluate performance, and support staff development.
- Create, review, and implement office policies that ensure compliance with laws, regulations, and internal standards.
- Research legislative updates and ensure the office stays current with changes affecting operations.
- Plan and manage office projects, workflow, and long-term goals.
- Oversee special initiatives, assessments, and improvements to processes.
- Assist with overseeing fiscal budgets. Interact with the public, media, legal professionals, other departments, and courts.
- Handle inquiries, complaints, and complex administrative matters with professionalism.
- Ensure office practices align with legal, contractual, and county requirements.
- Provide administrative support to the County Clerk and Chief Deputy.
- Prepare quarterly and annual evaluations for all management staff. Ensure goals are communicated and completed by the assigned dates.
Executive Assistant
El Paso County Clerk's Office
01.2017 - 06.2020
- Provide high-level, confidential administrative support to the County Clerk, Chief Deputy, and senior leadership in the County Clerk’s Office, handling sensitive information with discretion.
- Manage and organize complex calendars, schedule meetings and appointments, and coordinate travel arrangements for staff.
- Serve as the first point of contact for internal and external stakeholders, including the public, legal professionals, and other county departments, screening and prioritizing communications.
- Prepare and edit correspondence, reports, meeting agendas, and briefing materials to ensure accuracy and professionalism.
- Compile materials and coordinate meetings, taking minutes and preparing summaries as needed.
- Manage and improve administrative processes and office operations to support efficient workflow across the Clerk’s Office.
- Assess and resolve routine and complex issues independently, making recommendations to leadership and escalating when necessary.
- Supervise or coordinate administrative support tasks and workflow, ensuring deadlines are met and standards of service are upheld.
- Conduct research, prepare informational materials, and compile data to support decision-making and departmental initiatives.
- Uphold departmental policies and procedures, maintain organized records, and ensure compliance with county requirements.
Administrative Assistant
El Paso County Clerk's Office
04.2016 - 01.2017
- Provide general administrative support for the County Clerk’s Office, including answering phones, greeting visitors, and responding to public inquiries in a professional and courteous manner.
- Prepare, type, proofread, and format correspondence, reports, forms, and other documents to ensure accuracy, clarity, and compliance with office standards.
- Maintain organized and up-to-date filing systems, including paper and electronic records, to support efficient retrieval and office operations.
- Collect, sort, and distribute incoming and outgoing mail and correspondence for clerical staff and leadership.
- Schedule appointments, coordinate meetings, and manage calendars to support office workflow and priorities.
- Enter and update data in departmental databases, ensuring information is accurate, complete, and confidential when necessary.
- Assist with processing and tracking public records requests, forms, permits, and legal documents according to office procedures.
- Provide support for election-related duties, such as preparing materials, managing documentation, and assisting the public as needed.
- Respond to routine inquiries from the public, other departments, and external agencies, directing complex issues to appropriate staff.
- Operate standard office equipment, including copiers, scanners, and fax machines, and troubleshoot basic technology issues.
- Monitor and maintain office supplies, submit orders, and ensure necessary materials are available for staff.
- Ensure daily office operations comply with county policies, procedures, and legal requirements.
- Assist with special projects, filing requests, data collection, and reports to support administrative initiatives and office goals.
Office Specialist, Intermediate
El Paso County Clerk's Office
12.2015 - 04.2016
- Manage retrieval, organization, and maintenance of official records and public documents, ensuring accuracy, accessibility, and confidentiality.
- Respond to public, internal, and interagency records requests in a timely, professional manner, providing assistance and information according to established guidelines.
- Prepare documents for filing, indexing, scanning, and storage according to retention schedules and county recordkeeping policies.
- Enter and update data in electronic databases and recordkeeping systems with a high degree of accuracy and attention to detail.
- Perform quality assurance checks on scanned and filed records to ensure completeness and correct classification.
- Research and locate physical and electronic records for departmental use and public inquiry; retrieve, transport, and archive records as needed.
- Apply county and state retention and confidentiality policies to determine appropriate handling, release, and destruction of records.
- Assist with responding to open records/public information requests, ensuring compliance with legal requirements and timelines.
- Maintain physical and electronic filing systems, including indexing, labeling, and organizing records for efficient access.
- Support imaging and document conversion projects, including preparing materials, operating scanning equipment, and verifying digital files.
- Provide general administrative assistance related to records functions, such as copying, mailing, and processing paperwork.
- Uphold professional customer service standards when interacting with the public, legal professionals, county staff, and external agencies.
Sales Associate
State Farm
05.2013 - 12.2015
- Provided high-quality customer service by promptly addressing client questions, concerns, and service issues to resolution.
- Processed payments for multiple insurance products while ensuring accuracy and compliance with company procedures.
- Reviewed weekly and monthly sales goals, tracked progress, and adjusted outreach efforts to meet performance targets.
- Followed up on newly purchased policies to ensure timely issuance, accuracy, and customer satisfaction.
- Quoted insurance products and conducted outbound calls to prospective clients to generate leads and close sales.
- Conducted in-person prospecting and community outreach to identify potential clients and expand the customer base.
- Executed weekly sales initiatives and campaigns in alignment with office goals and performance expectations.
Customer Service Associate
The Home Depot Inc
03.2008 - 04.2013
- Maintained sales floor readiness by stocking and organizing merchandise, ensuring bays were customer-ready and products easily accessible.
- Completed daily operational tasks to support customer satisfaction, store appearance, and sales goals.
- Monitored the sales floor for safety hazards, corrected issues when identified, and promptly notified management as needed.
- Operated lift equipment to transport merchandise and assisted as a spotter to ensure safe product movement.
- Assisted customers with product selection, loading merchandise, and transporting items to their vehicles.
- Wrote and processed quotes for flooring projects and followed up with customers on flooring orders.
- Sold major appliances and conducted follow-up with customers to ensure order accuracy and satisfaction.
- Executed weekly sales programs and promotions in accordance with store requirements.
- Communicated with team members using two-way radios to coordinate assistance and provide efficient customer service.
- Ensured availability of shopping and lumber carts to support customer flow and store operations.
Education
Bachelor of Arts - Multidisciplinary Studies
The University of Texas At El Paso
El Paso, TX06-2012
Skills
- Government Operations & Compliance Expertise
Proven experience working within county government, ensuring daily operations comply with state laws, county policies, retention schedules, and public information requirements - Supervisory & Team Leadership
Demonstrated ability to supervise staff, assign work, set priorities, conduct evaluations, and support professional development in a high-volume public office - Records & Information Management
Strong background in managing official records, public information requests, document retention, and confidentiality standards critical to legal and investigative environments - Policy Development & Implementation
Experience drafting, interpreting, and implementing office policies and procedures to improve consistency, accountability, and compliance - Process Improvement & Workflow Management
Ability to assess operations, identify inefficiencies, and implement improvements that enhance service delivery and office performance
- High-Level Administrative & Executive Support
Skilled in supporting leadership through scheduling, document preparation, coordination, and handling sensitive matters with discretion and professionalism - Public & Interagency Communication
Extensive experience interacting with the public, courts, legal professionals, media, and multiple government departments with clarity and professionalism - Customer Service Under Pressure
Proven ability to resolve complaints, de-escalate issues, and maintain service standards in high-stress, public-facing environments - Attention to Detail & Accuracy
Strong focus on accuracy in records, financial transactions, policy compliance, and documentation—essential in legal and government settings - Adaptability Across Public & Private Sectors
Unique blend of government, retail, and insurance experience, demonstrating flexibility, accountability, and the ability to meet performance goals in diverse environments
Accomplishments
Completed El Paso County’s Leadership and Advanced Leadership Academy courses, programs designed to develop and mentor the County’s future leaders. These courses enhanced skills in leadership, team management, and departmental growth, preparing participants to take on expanded responsibilities within their departments and the County as a whole.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Office Administrative Support Manager
El Paso County Clerk's Office
06.2020 - Current
Executive Assistant
El Paso County Clerk's Office
01.2017 - 06.2020
Administrative Assistant
El Paso County Clerk's Office
04.2016 - 01.2017
Office Specialist, Intermediate
El Paso County Clerk's Office
12.2015 - 04.2016
Sales Associate
State Farm
05.2013 - 12.2015
Customer Service Associate
The Home Depot Inc
03.2008 - 04.2013
Bachelor of Arts - Multidisciplinary Studies
The University of Texas At El Paso