Adrian Capilla
Winter Haven,FL
Summary
Proven customer service expert from Ichaworo Inc, adept in complaint resolution and relationship building, enhanced customer satisfaction significantly. Skilled in multitasking and computer proficiency, I excel in fast-paced environments, demonstrating exceptional adaptability and empathy. Achieved notable improvements in client engagement through effective problem-solving and emotional intelligence.
Overview
1
1
year of professional experience
Work History
Customer Service/ Inventory
Ichaworo Inc
11.2022 - 12.2023
- Managed inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
Education
Diploma -
Digital Academy of Florida
Lakeland, FL2024
Skills
- Customer service
- Teamwork and collaboration
- Adaptability and flexibility
- Relationship building
- Complaint handling
- Product knowledge
- Empathy display
- Problem-solving
- Time management
- Multitasking and organization
- Active listening
- Decision-making
- Client confidentiality
- Emotional intelligence
- Up-selling
- Self motivation
- Computer skills
Timeline
Customer Service/ Inventory
Ichaworo Inc
11.2022 - 12.2023
Diploma -
Digital Academy of Florida