Adrian Carvalho
Elizabeth,NJ
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
24
24
years of professional experience
Work History
Store Manager
Things Remembered
08.2005 - 01.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Papyrus
05.2003 - 09.2005
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Rotated merchandise and displays to feature new products and promotions.
Training Manager
Overland Training Company
07.1999 - 05.2002
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Monitored and evaluated training performance to determine quality and cohesiveness.
Education
Bachelor of Arts - Fashion Design
Fashion Institute of Technology
New York, NY04.2000
Associate of Arts - Fashion Design
Wood Tobe-Coburn School
New York, NY04.1997
Skills
- Product Merchandising
- Customer Experience
- Promotional Effectiveness Review
- Maintaining Clean Work Areas
- Business Development and Planning
- Performance Review
- Manager Coaching and Training
- Driving Results
- Customer Experience Management
- POS Transactions
- Planogram Execution
- Merchandising
- Sales Strategies
- Team Leadership
- Delegating Work
- POS Inventory System Operation
Timeline
Store Manager
Things Remembered
08.2005 - 01.2023
Store Manager
Papyrus
05.2003 - 09.2005
Training Manager
Overland Training Company
07.1999 - 05.2002
Bachelor of Arts - Fashion Design
Fashion Institute of Technology
Associate of Arts - Fashion Design
Wood Tobe-Coburn School
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