Brittany Roberson
Claire's Boutique
Texarkana,AR
9
years of professional experience
Detail-oriented leader specializing in inventory control and customer service. Known for driving sales through innovative merchandising strategies and effective staff training. Ready to leverage expertise to optimize store performance and exceed business goals.
Work History
Store Manager
4 Years- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Improved store layout for better customer flow and product visibility, leading to an increase in average purchase size.ze.ze.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for the new organization.
- Reported issues to higher management with great detail.
- Implemented promotional campaigns, increasing store traffic and boosting overall sales revenue.
- Analyzed sales data to identify trends, adjusting strategies to meet evolving market demands.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Fostered a culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe a safe environment for both staff and customers.
- Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Cultivated a strong team by hiring motivated individuals and fostering a collaborative workplace, leading to improved store performance.
- Reduced employee turnover by creating supportive work a supportive work environment and recognizing outstanding performance.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
Multi-Store Manager
1 Year 7 Months- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock to enhance sales performance and reduce shrinkage.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Implemented promotional campaigns, increasing store traffic and boosting overall sales revenue.
- Developed visual merchandising strategies to maximize product visibility and drive customer engagement.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Analyzed sales data to identify trends, adjusting strategies to meet evolving market demands.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Fostered a positive team environment by promoting collaboration and effective communication among staff members.
- Managed store employees successfully in a a fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance evaluations, providing constructive feedback to improve team productivity and morale.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Fostered a culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Managed inventory control, cash control, and store opening and closing procedures.
- Fostered a culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining a safe environment for both staff and customers.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining a safe environment for both staff and customers.
- Led multi-store operations, ensuring consistent execution of merchandising strategies across locations.
- Developed training programs for staff, enhancing customer service and operational efficiency.
Store Manager
1 Year 10 Months- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Improved store layout for better customer flow and product visibility, leading to an increase in average purchase size.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Managed inventory levels, optimizing stock to enhance sales performance and reduce shrinkage.
- Implemented promotional campaigns, increasing store traffic and boosting overall sales revenue.
- Analyzed sales data to identify trends, adjusting strategies to meet evolving market demands.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Fostered a culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
Assistant Store Manager
7 Months- Supervised daily store operations to ensure customer satisfaction and efficient service delivery.
- Trained and mentored staff on merchandising standards and inventory management practices.
- Analyzed sales data to identify trends, improving stock replenishment processes.
- Collaborated with management to implement visual displays that enhanced product visibility.
- Managed scheduling and staffing to optimize workforce efficiency during peak hours.
- Ensured compliance with safety regulations, maintaining a clean and organized work environment.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
Store Manager
1 Year- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Cultivated strong team by hiring motivated individuals and fostering a collaborative workplace, leading to improved store performance.
- Reduced employee turnover by creating a supportive work environment and recognizing outstanding performance.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on best practices in customer service and product knowledge.
- Fostered a positive team environment by promoting collaboration and effective communication among staff members.
- Conducted regular performance evaluations, providing constructive feedback to improve team productivity and morale.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Marketing and Employment Specialist
11 Months- Facilitated workshops to enhance job readiness and interview techniques for diverse client groups.
- Collaborated with local employers to identify job openings and create placement opportunities.
- Collaborated with local employers to identify job openings and workforce needs.
- Coordinated job placement activities, matching clients with suitable employment opportunities.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Assisted clients in overcoming barriers to employment by addressing issues such as lack of experience or gaps in work history through effective strategizing.
- Cultivated strong relationships with community organizations and resources to provide additional support services for clients.
- Maintained detailed records of client interactions and outcomes to track progress effectively.
- Monitored client progress post-placement, providing ongoing support and resources.
- Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and self-confidence.
- Provided ongoing guidance and support to clients throughout the job search and onboarding process.
- Provided ongoing guidance and support to clients throughout job search and onboarding process.
- Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and self-confidence.
- Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
- Managed social media accounts, increasing engagement through tailored content strategies.
- Utilized SEO techniques to improve website traffic and search rankings.
- Coordinated promotional events, generating leads and building customer relationships.
- Established fruitful partnerships with industry influencers, expanding brand reach and potential customer base.
- Enhanced customer engagement with creative social media content and promotions.
- Collaborated with sales team members to align messaging, generating a cohesive brand identity across all touchpoints.
- Increased brand awareness by developing and implementing comprehensive marketing strategies.
- Facilitated job placement services for individuals with disabilities, enhancing career opportunities.
- Developed and maintained relationships with local employers to identify job openings and secure placements.
Lead Sales Clerk
1 Year 10 Months- Supervised daily sales operations and staff performance to enhance customer satisfaction.
- Trained and mentored new sales clerks, fostering a collaborative team environment.
- Implemented inventory management practices to optimize product availability and reduce waste.
- Analyzed customer feedback to identify areas for service improvement and develop action plans.
- Maintained a clean, organized, and visually appealing store environment to attract customers.
- Provided personalized shopping experiences by understanding customer needs and preferences.
- Leveraged excellent communication skills when interacting with both customers and colleagues for optimal outcomes.
- Streamlined checkout process by efficiently bagging items and processing payments quickly.
- Worked closely with management to develop promotional strategies to drive sales during peak seasons.
- Increased sales by consistently providing exceptional customer service and product knowledge.
- Assisted in creating eye-catching visual merchandising displays, driving increased foot traffic to the store.
- Handled cash transactions accurately while maintaining a secure cash drawer during shifts.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
High School Diploma
No Degree - Nursing
Associate of Applied Science - Funeral Director/Embalming
Skills
Store operations
Inventory management
Financial oversight
Visual merchandising
Product merchandising
Stock replenishment
Inventory control
POS systems
Shift scheduling
Customer relations
Talent acquisition
Customer service
Inventory management
Service management
Problem-solving
Coaching
Mentoring
Team building
Staff supervision
Organization
Communication skills
Product merchandising
Timeline
Multi-Store Manager
Claire's Boutique
03.2024 - 10.2025Read More
Store Manager
Claire's Boutique
10.2022 - CurrentRead More
Store Manager
Claire's Boutique
05.2022 - 03.2024Read More
Assistant Store Manager
Goodwill Industries of Northeast Texas
10.2021 - 05.2022Read More
Store Manager
Goodwill Industries of Northeast Texas
10.2020 - 10.2021Read More
Marketing and Employment Specialist
Goodwill Industries of Northeast Texas
11.2019 - 10.2020Read More
Lead Sales Clerk
Goodwill Industries of Northeast Texas
01.2018 - 11.2019Read More
Texarkana College
No Degree from Nursing
Read More
Liberty-Eylau
High School Diploma
Read More
Northeast Texas Community College
Associate of Applied Science from Funeral Director/Embalming
Read More