Adrian Cerda
Case Specialist
Brownsville,TX
Summary
Results-driven professional with a proven track record at The Providencia Group in implementing tailored client solutions and enhancing data accuracy. Expertise in maintaining confidentiality protocols, alongside strong analytical skills and proficiency in Microsoft Office, drives exceptional client service and collaborative teamwork. Committed to delivering precise task completion and fostering productive partnerships with high-impact initiatives that drive positive change, alongside a strong focus on excellence and continuous improvement. Dedicated to assisting both individuals and teams achieve their goals while being a compassionate professional with a long-term perspective on people.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Case Specialist
The Providencia Group
Brownsville, TX
12.2022 - Current
- Implemented client-specific advocacy solutions.
- Analyzed potential approaches for difficult cases, ensuring confidentiality.
- Maintained positive working relationship with fellow staff and management.
- Conduct background checks, and submit results on cases requested by stakeholders in a timely manner.
- Executed address verification through various platforms including Google Maps, Google Earth, SmartyStreets, USPS.
- Prepare documents for client mailing to verify addresses and perform Child Abuse and Neglect checks.
- Review relevant data to ensure accuracy and completeness.
- Recorded data in spreadsheets to monitor task progression.
- Managed and responded to email requests promptly.
- Encrypt documents as necessary to protect PII to ensure client confidentiality and privacy.
- Convey and elevate matters requiring urgent attention to appropriate parties.
Education
BBA - International Business
The University of Texas Rio Grande Valley
Edinburg, TX05-2022
High School Diploma -
Saint Joseph Academy
Brownsville, TX05-2018
Skills
- Proficient in Microsoft Office Suite
- Interpersonal Engagement Skills
- Technical Direction Adaptability
- Outstanding Customer Service
- Effective Task Management
- Consistently Meet Deadlines
- Coordinate Various Responsibilities
- Collaborative Teamwork
- Detail-Oriented Approach
- Self-Motivated and Team-Oriented
- Confidentiality Protocols
- Client Service Expertise
- Tech Proficiency
- Strong Analytical Skills
- Efficient Data Entry
- Fluent in English and Spanish
- Flexible Schedule Availability
- Proficient Typist at 45 WPM
Accomplishments
- Collaborative Online International Learning Project (COIL)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Skills for Psychological Recovery (SPR) Online
- Psychological First Aid (PFA) Online
- 2024 Annual Cyber Security Awareness Training: 64342048
- Culturally-Responsive Approaches to Serve Latin American Youth Who Experience
Traumatic Separation - Culture, Development, Trauma, and Socio-Cultural Responsive Interventions with Youth
Ages 7 and Older - ORR Overview of Policies and Procedures
- 16 Digital Badges earned through collaboration with Skillsoft, serving as visual and verifiable records of achievement
Timeline
Case Specialist
The Providencia Group
12.2022 - Current
BBA - International Business
The University of Texas Rio Grande Valley
High School Diploma -
Saint Joseph Academy
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