Case Specialist managing a high-volume caseload of approximately 200-220 children, specializing in Stage 2 and CAPP enrollment while ensuring strict adherence to Title 5 regulations and applicable CDSS programs.
Built and maintained professional relationships with families, providers, and community partners to deliver responsive case management and ensure adherence to program policies and regulatory standards.
Interpreted and implemented CCB bulletins, State Median Income (SMI) guidelines, and regulatory updates to achieve accurate eligibility determinations and compliance with current state and program standards.
Coordinated with partner agencies to facilitate timely and accurate transfer of childcare subsidy files, ensuring continuity of services for Stage 2 families..
Senior Coordinator
Girls Inc. of Alameda County
Oakland, CA
09.2023 - 11.2024
Coordinated and led the CAN program, providing low-income high school seniors with resources on majors, careers, universities, and college application support. Achieved a 100% graduation rate for the cohort, ensuring all participants pursued post-secondary education.
Social Media Ambassador for Girls Inc. Alameda County Alumnae, who managed Instagram and LinkedIn accounts, creating engaging graphic content to enhance alumnae interaction. Planned and coordinate events, fostering connections with potential donors and volunteers to increase organizational visibility and support.
Collaborated with other nonprofit organizations to expand program outreach, increasing community awareness and participation.
The Hammer Museum
Westwood, CA
02.2022 - 06.2022
Conducted an ethnographic research study on Hammer Museum employees, illustrating labor division through individual experiences; organized field notes, facilitated recorded interviews, and recruited staff for data collection.
Education
Bachelors of Arts - Anthropology, Global Studies
University of California, Los Angeles
Los Angeles, CA
06-2023
Associate of Arts - Anthropology
Contra Costa College
05-2021
High School Diploma -
El Cerrito High School
06-2019
Skills
Case management
Data analysis
Microsoft Office Suite (Excel, Word, Outlook), Graphic Design, Visual Communication, and Content Development applications
Proficient in CC4 software
Event planning
Team Collaboration
Creative problem solving
Critical Thinking
Attention to Detail
Relationship management
Adaptability
Multitasking
Leadership
University of Southern California, Spanglish Volunteer, Los Angeles, 07-2020, 09-2021, Virtually taught English basics to low-income students in underfunded elementary schools in Lima, Peru, while advocating for the program to raise funds for free Wi-Fi access. Organized engaging Zoom events to help children connect and practice their English skills during the pandemic, fostering a supportive learning community.
University of California, Hermanas Unidas, Los Angeles, 09-2021, 06-2023, Participated in women's health and safety workshops to raise awareness about increasing access to free feminine products for Los Angeles residents. Served as a college mentor for freshmen and sophomore students, providing guidance on academics, networking, and overcoming social barriers.