Jonah Norfleet
Orlando,FL
Summary
Detail-oriented Case Specialist with proven expertise in case management, vendor coordination, and customer service. Enhanced case handling efficiency through effective communication and collaboration.
Overview
7
7
years of professional experience
Work History
Case Specialist
Scootaround
Orlando, Florida
03.2024 - Current
- Collaborated with team members to resolve complex cases, enhancing case handling efficiency.
- Followed up with vendors to track repair progress and ensure timely case advancement.
- Coordinated communication between veteran and repair vendors, ensuring timely updates on mobility device service status.
Floor Technician
SOLID Surface Care
Orlando, Florida
08.2019 - 09.2023
- Performed professional cleaning and maintenance of tile, carpet, and upholstery across commercial environments
- Serviced major client sites including Wells Fargo, Bank of America, T-Mobile, and Verizon, ensuring client satisfaction through meticulous cleaning.
- Operated cleaning equipment and applied proper techniques to uphold cleanliness and safety standards across diverse environments.s
- Operated cleaning equipment and used proper techniques to maintain high standards of cleanliness and safety.
- Ensured quality and attention to detail while collaborating with team members and working independently on various cleaning projects.
Education
High School Diploma -
Timber Creek
Orlando, FL05-2018
Skills
- case management
- case analysis
- vendor coordination
- data entry
- problem solving
- effective communication
- customer service
Timeline
Case Specialist
Scootaround
03.2024 - Current
Floor Technician
SOLID Surface Care
08.2019 - 09.2023
High School Diploma -
Timber Creek