Summary
Overview
Work History
Education
Skills
Timeline

Adrian Chavez

Act technologies
San Benito,TX
7
years of professional experience

Experienced customer support professional with strength in inbound call handling, account troubleshooting, and empathetic service. Skilled in resolving banking issues, supporting online and mobile banking, and keeping transactions moving smoothly.

Work History

Customer Support Specialist

3 Years 9 Months
Act technologies | Harlingen, Texas | 01.2023 - 10.2026
  • Checked balances, processed fund transfers, initiated and reviewed claims, troubleshot issues, updated account restrictions, and facilitated wires and ACH transactions.
  • Assisted clients with online and mobile banking functionalities.
  • Answered inbound calls, greeted clients, and supported bank account inquiries.

Sales Agent

3 Years
Qualfon Call Center | Harlingen, Texas | 01.2020 - 01.2023
  • - Answered inbound and outbound calls, establishing rapport with customers.
  • - Listened closely and asked questions to identify customer needs and provide support.
  • - Resolved customer issues, enhancing satisfaction for new and existing clients.
  • - Monitored promotions and analyzed sales information to recommend optimal deals.

Education

- Medical Assistant

Sanford Brown College | Houston, TX | 01-2007

High School Diploma

Texas Preparatory Academy | Alvin, TX | 05-2003

Skills

Call handling
Customer service
Account troubleshooting
Sales support
Payment processing
Problem solving
Active listening
Call center experience
Complaint handling
Verbal and written communication
Quality assurance
Empathy and patience
Email communication
Customer service excellence

Timeline

Customer Support Specialist

Act technologies
01.2023 - 10.2026Read More

Sales Agent

Qualfon Call Center
01.2020 - 01.2023Read More

Sanford Brown College

from Medical Assistant
Read More

Texas Preparatory Academy

High School Diploma
Read More
Adrian Chavez