Experienced customer support professional with strength in inbound call handling, account troubleshooting, and empathetic service. Skilled in resolving banking issues, supporting online and mobile banking, and keeping transactions moving smoothly.
Checked balances, processed fund transfers, initiated and reviewed claims, troubleshot issues, updated account restrictions, and facilitated wires and ACH transactions.
Assisted clients with online and mobile banking functionalities.
Answered inbound calls, greeted clients, and supported bank account inquiries.
Sales Agent
3 Years
Qualfon Call Center | Harlingen, Texas | 01.2020 - 01.2023
- Answered inbound and outbound calls, establishing rapport with customers.
- Listened closely and asked questions to identify customer needs and provide support.
- Resolved customer issues, enhancing satisfaction for new and existing clients.
- Monitored promotions and analyzed sales information to recommend optimal deals.