Summary
Work History
Education
Skills
Languages
Timeline
Generic

Adrian Cortez

Chicago,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Work History

Supervisor

Urban Air
North Riverside , IL
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Created new strategies for improving customer service standards within the organization.

Package Handler

FedEx
Chicago, IL
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Organized packages according to type, size, destination, and other specifications.
  • Stacked boxes onto pallets in an efficient manner.
  • Provided assistance to customers with special shipping needs such as oversized items or fragile cargo.

Clerk

US Messenger
Chicago, IL
  • Organized and maintained filing systems for confidential documents.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Performed data entry tasks to update customer accounts records.
  • Utilized computer software programs to create reports, labels, forms.

Front Desk Agent

Arlo Chicago
Chicago, IL
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Greeted customers in a professional and friendly manner.
  • Provided information about hotel amenities, services, and local attractions.
  • Verified accuracy of room rates and other charges during check-in process.
  • Assisted with luggage handling for incoming guests.

Education

High School Diploma -

George Westinghouse College Prep
Chicago, IL
06-2021

Skills

  • Organization
  • Customer Service
  • Technical Support
  • Computer Skills
  • Training and Mentoring
  • Positive Attitude
  • Teamwork and Collaboration

Languages

Spanish
Native/ Bilingual

Timeline

Supervisor

Urban Air

Package Handler

FedEx

Clerk

US Messenger

Front Desk Agent

Arlo Chicago

High School Diploma -

George Westinghouse College Prep
Adrian Cortez