Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Adrian De La Rosa

Long Beach,CA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Host

Disneyland
09.2022 - Current
  • Upheld food safety, food handling, and sanitation requirements to ensure the health and safety of 70+ daily customers and staff
  • Interacted with 200+ customers each shift, answering questions
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Sales Representative

APN Tech
05.2023 - 01.2024
  • Ensured customers received quality customer service, reducing the likelihood of negative customer reviews by 80%
  • Promoted the value of the customer loyalty program, leading to a 12% out-performance of sign-up targets
  • Established trust in customer relations, leading to a 19% increase in customer retention
  • Understood customer needs, leading to a 40% close rate.
  • Negotiated prices, terms of sales and service agreements.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Loan Setup Coordinator

Sun West Mortgage Company
08.2020 - 08.2021
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
  • Offered strong customer service skills and kept customers satisfied
  • Kept accurate records of all interactions, including customer names
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Created a team culture of exceeding customer expectations, exceeding all.

Education

High School Diploma -

Saint Paul Catholic High School
06.2019

Skills

  • Committed to fostering open dialogue, promoting understanding and achieving goals through effective communication
  • Demonstrated ability to work effectively between teams and maintaining positive dynamics
  • Skilled in optimizing workflow efficiency, prioritizing tasks, and meeting deadlines without compromising quality
  • Microsoft Office Suite: Word, Excel, PowerPoint

Certification

  • Construction Trades Training Course

Penn Foster College,

Anaheim, California - September 2024


Basic construction skills including:

  • Carpentry (measuring, cutting, framing)
  • Use of hand and power tools
  • Construction math and measurement
  • Drywall and painting
  • Site safety and OSHA awareness
  • Teamwork and communication on job sites

Timeline

Sales Representative

APN Tech
05.2023 - 01.2024

Host

Disneyland
09.2022 - Current

Loan Setup Coordinator

Sun West Mortgage Company
08.2020 - 08.2021

High School Diploma -

Saint Paul Catholic High School

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