Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen Barran

Yonkers,NY

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

8
8
years of professional experience

Work History

Frozen Yogurt Shop Shift Leader, Store Associate

SwirlNJoy
10.2021 - Current
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Facilitated training sessions for new employees, ensuring smooth onboarding process.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Answered questions about store policies and addressed customer concerns.

Host and Cashier

Frank Pepe Pizzeria Napoletana
08.2019 - 04.2020
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
  • Cross-trained to handle different restaurant roles, including bar, kitchen, and to-go stations.
  • Handled high-pressure situations with composure, effectively assisting large parties during busy shifts.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Completed daily side work and opening and closing duties without fail.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.

Child Caregiver

Linda's Kids Group Family Daycare
03.2019 - 07.2019
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Established daily routines to provide structure and predictability for children under care.
  • Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Administered aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.


Front Desk Receptionist/Cashier, Party Host

Rockin' Jump Trampoline Park
05.2017 - 08.2018
  • Greeted guests at the front desk and engaged in conversations while managing the check-in process.
  • Maintained, organized, and cleaned the front area to create a professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated, and confirmed reservations and birthday parties.
  • Assisted large birthday groups throughout the facility while maintaining safety and ensuring the guests are satisfied with their visit.

Education

Associate of Science - Social Science Psychology

Westchester Community College
12-2023

Skills

    Optimizing workflow efficiency, prioritizing tasks, and meeting deadlines without compromising quality

    Committed to fostering open dialogue, promoting understanding, and achieving goals through effective communication

    Demonstrate working effectively between teams and maintain positive dynamics with peers

    Creative thinking, being able to conceptualize innovative solutions for complex problems

    Decision-making, conflict resolution, strategic planning, enabling successful project execution, and team efficiency

    Highly self-motivated professional with a strong intrinsic drive to excel and achieve results

    Excels in fast-paced environments by adapting to priorities and remaining calm under pressure, therefore able to consistently meet or exceed performance targets

    Open to new ideas and willing to learn new techniques

Timeline

Frozen Yogurt Shop Shift Leader, Store Associate

SwirlNJoy
10.2021 - Current

Host and Cashier

Frank Pepe Pizzeria Napoletana
08.2019 - 04.2020

Child Caregiver

Linda's Kids Group Family Daycare
03.2019 - 07.2019

Front Desk Receptionist/Cashier, Party Host

Rockin' Jump Trampoline Park
05.2017 - 08.2018

Associate of Science - Social Science Psychology

Westchester Community College

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Kathleen Barran