Adrian Dolby
Raleigh
Summary
Dynamic customer service professional with a proven track record at Planet Fitness, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I effectively managed high-stress situations and streamlined processes, contributing to improved client satisfaction and retention. Proficient in data entry and maintaining confidentiality.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Planet Fitness
05.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Recruiter
Fieldworks
03.2022 - 04.2024
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
Collection Customer Service Representative
Seterus, IBM
09.2022 - 02.2024
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Maintained strict confidentiality of sensitive customer information, adhering to company policies and industry regulations regarding data privacy.
Education
High School Diploma -
Broughton High School
Raleigh, NC06-2021
Bachelor of Arts - Religious Studies
Weslyean
Raleigh, NC06-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Planet Fitness
05.2024 - 01.2025
Collection Customer Service Representative
Seterus, IBM
09.2022 - 02.2024
Recruiter
Fieldworks
03.2022 - 04.2024
High School Diploma -
Broughton High School
Bachelor of Arts - Religious Studies
Weslyean
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