Adrian Doway
Motorola Solutions Inc
Colorado springs,CO
9
years of professional experience
Retired Military professional with an Active Secret Clearance and over 7 years of experience in Information Systems Technology for the Department of Defense. Possess a robust background in team leadership, problem-solving, and coaching, developed through cross-functional, small-team operations. Proven track record in mentoring and guiding teams to achieve measurable results in dynamic environments. Expertise in logistics operations, workforce management, and project coordination, ensuring team efficiency and professional development. Skilled in career coaching, resource management, and maintaining operational standards to meet strategic objectives.
Experienced with technical diagnostics, repairs, and maintenance of field equipment. Utilizes effective problem-solving techniques and strong technical skills to ensure reliable service. Track record of maintaining high standards in customer service and operational efficiency.
Work History
Field Service Technician
1 Year 6 Months- Collaborated with system managers, engineering, sales, project managers, system technologists, and service partners to execute tasks and achieve project objectives.
- Drive system availability by conducting routine maintenance activities and implementing performance monitoring strategies, ensuring uninterrupted functionality of highly technical mission-critical communication systems.
- Conduct proactive preventative maintenance routines, emphasizing trend analysis and comprehensive documentation of outcomes to support system reliability and longevity.
- Conducted proactive preventative maintenance routines with trend analysis and documentation to support system reliability and longevity.
- Implement regular updates of virus protection software, safeguarding data integrity and ensuring the security of communications infrastructure.
- Ensured system availability through routine maintenance activities and performance monitoring strategies for uninterrupted functionality of mission-critical communication systems.
VoIP Administrator/ Land Mobile Radio Specialist
1 Year- Installed, removed, maintained, modified, troubleshot, and repaired non-secure voice and non-voice communications systems, including intercoms, public address, alarm systems, and electronic/electromechanical telephone key systems/PBXs, ensuring operational integrity of terminal and communications equipment.
- Installed cables and connectors for telephone sets and terminating equipment, ensuring proper functionality of non-voice circuits.
- Managed system backups and recovery processes to ensure data integrity and availability.
- Configured and maintained network infrastructure, optimizing performance and security measures.
Team Signal Advisor
2 Years 2 Months- Managed accountability and serviceability of office communication equipment valued at $300k, ensuring optimal functionality and reliability.
- Monitored operational systems, troubleshot errors promptly, and documented support interactions for improved future reference.
- Coordinated cross-functional teams to streamline project execution and enhance operational efficiency.
- Analyzed remote team needs and provided tailored solutions to improve service delivery.
- Implemented strategic recommendations that enhanced client engagement and satisfaction, contributing to stronger client relationships.
- Analyzed client needs and provided tailored solutions to improve service delivery.
Assistant Signal Support Advisor
9 Months- Configured internet connections, routers, and wireless access for devices. Set up and programmed devices and educated customers on use.
- Enhanced stakeholder relationships and coordinated support initiatives.
- Led strategic planning initiatives to enhance operational efficiency and mission readiness.
- Configured internet connections, routers, and wireless access for devices, set up and programmed devices, and educated customers on their usage.
- Strengthened relationships with stakeholders and mobilized support.
- Managed network and system performance through troubleshooting, security patching, and maintenance, while overseeing IT department operations and training.
- Mentored junior advisors in best practices for problem-solving and decision-making.
Maintenance Specialist
2 Years 11 Months- Managed the upkeep and maintenance of over $3M in Army supplies and equipment; assisted senior leadership in technical, logistical, and administrative support, and guidance.
- Expedited materials to meet delivery schedules, ensuring timely availability for operations.
- Inspected, serviced, maintained, repaired, tested, adjusted, and replaced vehicle systems and components.
- Utilized logistics software to cross-reference manufacturer’s part numbers with National Stock Numbers (NSNs) for accurate part requisitioning and material location based on engineering drawings.
- Oversaw management and maintenance of wheeled vehicles, trailers, and material handling equipment, supporting operational readiness.
- Inspected, serviced, and repaired vehicle systems and components to ensure optimal performance and reliability.
- Conducted configuration management (CM), logistics, PHS&T functions, and maintained inventory control.
- Diagnosed mechanical issues, implementing effective solutions to enhance equipment performance.
- Conducted routine maintenance on equipment to ensure operational readiness and safety compliance.
Education
Bachelor - Information Technology
ACRE - ACRE Supported Employment
Comptia - Security + CE
Bachelor of Science - IT Support Certification
Bachelor of Science - FSO Program Possessing Facilities
Bachelor of Science - Unit Movement Officer and Deployment
Lean Six Sigma - Black Belt Certification
PeopleCert - ITIL 4 Foundation
Lean Six Sigma - Green Belt Certification
Comptia - IT Fundamentals
Skills
Hardware: Hardware identification
| SharePoint | QuickBooks | Endpoint ProtecHardware diagRepair and TrRepair computer hardwarTechnical manual iSystem CNetwork Supportobe | MicrosCommunication SysAudio Equipment ManaNetwork coOn-site Troubleshootingrationd Pro Tools | Ableton | Cisco
Software: Microsoft Office 365 SuiteSharePoint013
2016 anQuickBookss and MainteMaintenance supporEndpoint Protection NeAdobeGies| NetworMicrosComAbletonr and Troubleshooting compuHardware repair manuals and schematicsCiscoms| Manage multiplComputer hardware repairware and softwarTroubleshooting and repairng troubleshootingurity.SecuritUpgrades and MainteMaiStorage CapabilitieManage multiplComputer hardware repairware and software
System Integration
Multi-tasking troubleshootingurity.Security compliance
Problem-solving
Team Collaboration
Network configuration
AREAS OF EXPERTISE
Risk Assessment | Policy Implementation | End-User Support | Cross- Functional Leadership | Strategic Planning | Cross-Functional Collaboration | Team Building & Leadership | Staff Training & Development | Account Management | Outreach & Engagement | Critical Thinking | Research Skills | Customer Service | Military Operations | Operational Planning | Counterterrorism | Surveillance | Data Analysis | Counterintelligence | Physical Security | Personnel Security | Public Speaking | Global Operations | Analyst Briefings | Mission Critical Environments | Joint Operations | Scheduling | Relationship Management | Compliance & Security | Doctrine Drafting | Quality Assurance |
JOB-RELATED TRAINING
- Occupation Safety and Health Administration (OSHA), Equal Opportunity (EO)
- Home Lab - Kali Linux on Mac Book Pro (virtual machine)base
- Udemy.com - Lean Six Sigma | Self-Paced Python Language
- Security | Active Directory
Timeline
Field Service Technician
Motorola Solutions Inc
12.2024 - 06.2026Read More
VoIP Administrator/ Land Mobile Radio Specialist
E & M Technologies
10.2023 - 10.2024Read More
Team Signal Advisor
United States Army
04.2021 - 06.2023Read More
Assistant Signal Support Advisor
United States Army
04.2020 - 01.2021Read More
Maintenance Specialist
United States Army
09.2017 - 08.2020Read More
American Public University System
Bachelor from Information Technology
Read More
DVR Center
ACRE from ACRE Supported Employment
Read More
CompTIA
Comptia from Security + CE
Read More
Google Inc.
Bachelor of Science from IT Support Certification
Read More
CDSE (STEPP)
Bachelor of Science from FSO Program Possessing Facilities
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US Army Logistics School
Bachelor of Science from Unit Movement Officer and Deployment
Read More
Lean Six-Sigma Inc.
Lean Six Sigma from Black Belt Certification
Read More
PeopleCert Inc.
PeopleCert from ITIL 4 Foundation
Read More
Lean Six-Sigma Inc.
Lean Six Sigma from Green Belt Certification
Read More
CompTIA
Comptia from IT Fundamentals
Read More