Adrian Dunn
Atlanta,GA
Summary
Detail-oriented team player focused on profitable company growth, and a track record of delivering the highest quality customer experience. Consummate Claims Associate knowledgeable in insurance coverage, policy terms and conditions. Facilitates claims processing by cultivating productive relationships with stakeholders. Blends analytical and administrative acumen throughout investigations and recommendations.
Overview
4
4
years of professional experience
Work History
Claims Associate
State Farm
07.2022 - Current
- Document claims file by accurately capturing and updating claim data
- Exercise judgment to determine liability by gathering and analyzing relevant facts
- Recognized as team top performer for Subrogation referrals averaging 4 referrals weekly as well as leading in Task count completing double amount anticipated for associates
- Exercise judgment to determine policy verification by analyzing applicable coverages for claims and determining whether loss falls within coverage
- Refers claims to subrogation and fraud teams by identifying potential subrogation and fraud claims
- Collaborated within segment to discuss opportunities of improvement and new claim handling practices.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Worked TWA assignments for Total Loss, Storage Mitigation, Police Reports while serving as Team SPOC for Storage delays
General Manager
Honeybaked Ham
01.2020 - 04.2022
- Plans and monitors the daily and weekly work schedules of 25 employees, directing work assignments
- Provided guidance and assistance on daily activities and projects, monitoring and evaluating performance, making recommendations on employee reviews and salary considerations, and assisting in disciplinary actions
- Ensures applications and staffing forecasts are forwarded to recruiting centers when applicable
- Responds quickly to all emergencies for the safety and security of customers and employees
- Helps audit foodservice inventory and manages on hand quantities to ensure product availability and inventory accuracy
- Ensures that all necessary reports and paperwork are completed in a timely fashion.
Education
Bachelor of Arts - Hospitality Administration And Management
Georgia State University
Atlanta, CASkills
- Microsoft PowerPoint
- Quickbooks
- Microsoft Word
- Microsoft Excel
- Claims Processing
- Claims Investigation
- Policy Interpretation
- Insurance Claims Review
- Documentation Review
- Time Management
- Decision-Making
- Policy understanding
Hobbies and Interests
- Upward Football Coach
- Atlanta Inner-City Ministry Volunteer
Timeline
Claims Associate
State Farm
07.2022 - Current
General Manager
Honeybaked Ham
01.2020 - 04.2022
Bachelor of Arts - Hospitality Administration And Management
Georgia State University