Adrian Ellison
Fresno,TX
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
8
8
years of professional experience
Work History
Deli clerk
Kroger
02.2018 - 12.2022
- My job was to provide excellent customer service and maintain cleanliness throughout the entire deli area
- Prepare meals and lunch meats for customers
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Shift Captain
Mod Pizza
01.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
Park supervisor
Fort Bend County
06.2017 - 09.2017
- Worked directly with kids with the summer food program
- Often helped with YMCA activities and kept all the food safe and maintained cleanliness.
Loss Prevention Associate
Ross Dress For Less
01.2016 - 02.2017
- Loss prevention – Worked directly customers, kept watch over merchandise and employees
- Consulted with store managers on bases to perform loss investigations.
- Identified company resources, determined client risk factors and promoted solutions to establish solid client base.
- Completed loss control surveys for underwriting information and evaluation.
Call Center Representative
Promark Research
05.2016 - 01.2017
- Search
- Call Center Employee- i was given numbers to call we conducted political surveys and non profit infor mation gathering.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Cashier
Walmart
05.2015 - 08.2015
- Worked directly customers with efficiency
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sandwich Artist
SUBWAY®Restaurants
05.2015 - 06.2015
- Worked directly with customers to achieve superior customer satisfaction
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
Education
Associate of Applied Science - Computer Science
Houston Community College
Houston, TX08.2022
Skills
- Computer Building side business
- Very Knowlegable when it comes to technology
- Strong Verbal Communication Team Leader
- Excellent Customer Service Conflict Resolution
- Conflict Resolution
- Emergency Situations
- Performance Tracking and Evaluations
- Employee Retention
- Food Safety and Sanitation
- Loss Prevention Strategies
Timeline
Shift Captain
Mod Pizza
01.2023 - Current
Deli clerk
Kroger
02.2018 - 12.2022
Park supervisor
Fort Bend County
06.2017 - 09.2017
Call Center Representative
Promark Research
05.2016 - 01.2017
Loss Prevention Associate
Ross Dress For Less
01.2016 - 02.2017
Cashier
Walmart
05.2015 - 08.2015
Sandwich Artist
SUBWAY®Restaurants
05.2015 - 06.2015
Associate of Applied Science - Computer Science
Houston Community College