Adrian Evans
Wyoming,Michigan
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
NLB Consulting
Grosse Pointe, Michigan
05.2020 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Education
GED -
Michigan Department of Education
Manistee, MI04-2007
Skills
- Training and mentoring
- Talent Development
- Regulatory Compliance
- Quality Assurance
- Sales Promotion
- Handling Escalations
- Call Center Operations
- Workflow Management
Timeline
Customer Service Manager
NLB Consulting
05.2020 - Current
GED -
Michigan Department of Education