Adrian Farcas

• Resolved customer inquiries efficiently, ensuring satisfaction and timely issue resolution.
  Collaborated with construction managers to uphold quality standards before home handover.
  Facilitated warranty repairs by coordinating with trade partners, adhering to builder standards.
• De-escalated customer issues using conflict mediation and problem-solving skills
  effectively
• Participated in team meetings to strategize improvements in customer satisfaction
  levels.
• Provided training support for new hires on customer service processes and
  procedures.
  

emergency response, mitigation and cleanup of properties damaged by fire, water and mold.Demolition and tearing down sheet rock, pulling carpet, hauling trash and debris, etc. Ensuring customer satisfaction.

• Provided information to customers regarding repair or service options
• Conducted emergency response and mitigation for properties affected by fire, water, and mold.
  Performed equipment dismantling and repair to maintain operational efficiency.
• Scetching out homes of affected areas and setting up equipment as needed.
• Uploading all pictures and documents and providing a detail reports of what work as been done to customers home.

• Evaluated employees, baggage and shipments to assess security and compliance.
• Maintained and protected owner assets for high-end residential properties.
• Monitored security cameras and fire, building and alarm systems.
• Worked with local and federal law enforcement agents to apprehend suspicious individuals.
• Guarded restricted areas to prevent unauthorized entry.
• Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
• Operated scanning equipment to keep entrance lines moving efficiently.
• Used X-ray machines and other devices to screen guests entering premises.
• Documented all security-related situations and submitted in-depth reports

Mobile patrol checking All vehicles on clients property and checking for any unusual or suspicious activity.

• Guarded entrances and exits against unauthorized entry
• Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions
• Identified security issues, drafted incident reports and contacted law enforcement when needed
• Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences

emergency response, mitigation and cleanup of properties damaged by fire, water and mold.Demolition and tearing down sheet rock, pulling carpet, hauling trash and debris, etc. Ensuring customer

• Provided information to customers regarding repair or service options
• Dismantled equipment to access, remove and replace defective parts to maintain operability
• Calibrated devices to optimize performance and maintain longevity of equipment
• Sketching out homes of affected areas and setting up equipment as needed.
• Uploading all pictures and documents and providing a detail reports of what work as been done to customers home.
• Scheduling out scope of work what needs to be performed. Completing the work and documenting all work all affected areas and documenting all salvageable belongings and areas .

CHECKING IN PATIENTS WHILE MAKING SURE ALL EMPLOYEES ARE SAFE AND DOCTORS. Escorted and removed unstable patients from the Property.

• Maintained office safety by screening visitors, updating logs and issuing temporary passes
• Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
• Provided clerical support to all team members to improve office efficiency and enhance productivity
• Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties

Patrolling and keeping records of security incidents that take place in the company. Responding to emergency incidents as per company policies . Scheduled employees for weekly work and conducted weekly training with staff.

• Implemented new security protocols to prohibit trespassing and increase safety
• Supervised property entrances and exits and monitored employee safety
• Held routine and surprise drills to keep help security team members practice response plans
• Developed and implemented training methods to promote improved officer performance
• Managed all daily activities and security procedures and protocols for the company
• Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions
• Recorded required data for incident reports and files quickly and accurately
• Trained new security officers on safety protocols and company standards

Monitoring the facility to prevent loss and ensure the full protection of occupants. Operate surveillance systems and patrol the grounds to protect against possible hazards. Write informative reports to update management on all security matters. Immediately respond to security violations, alarms, and other emergency situations.

• Checked passes and credentials of persons seeking to enter property and issued passes for guests
• Enforced security regulations and calmly and promptly escorted guests/visitors
• Inspected parking lot to verify vehicles were properly parked and displayed parking permits
• Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity
• Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement
• Maintained safety by quickly responding to alarms and investigating disturbances

Providing great customer service, wiring homes, fishing walls, installing and mounting dishes while respecting customers homes and property.

• Tested components, assemblies and systems to diagnose problems
• Calibrated devices to optimize performance and maintain longevity of equipment
• Dismantled equipment to access, remove and replace defective parts to maintain operability
• Escalated customer concerns, store issues and inventory requirements to supervisors
• Educated all customers on how to use the new equipment installed