Adrian Garza
Houston
Summary
Proactive professional experienced in donation management and customer service. Skilled in effective communication and problem-solving, with a track record of organizing successful donor appreciation events and training new staff to elevate service standards.
Overview
5
5
years of professional experience
Work History
Donation Specialist
Goodwill Industries Of Houston
Houston
09.2024 - Current
- Assisted customers in donating items to support community programs.
- Organized donations for sorting and processing by team members.
- Educated donors on acceptable items and donation procedures.
- Collaborated with team to maintain a clean and safe donation area.
- Managed inventory of donated goods for efficient processing.
- Engaged with community partners to promote donation initiatives.
- Trained new staff on donation procedures and customer service standards.
- Organized donor appreciation events to recognize contributions made throughout the year.
- Managed donor database and maintained accurate records of all donations.
- Handled incoming calls from donors and answered inquiries about donation procedures.
- Organized materials delivery, space setup, and donations for events.
Lead Cashier
Murphy Express
Houston
07.2021 - 08.2024
- Managed cash register operations to ensure accurate transactions.
- Oversaw daily cash handling and reconciliation procedures.
- Assisted customers with inquiries and provided excellent service.
- Trained new staff on cashiering processes and customer interaction.
- Coordinated with management to address inventory and supply needs.
- Maintained cleanliness and organization of the checkout area.
- Collaborated with team members to enhance customer experience.
- Greeted customers and provided excellent customer service.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Responsible for opening and closing registers accurately according to established procedures.
- Addressed customer complaints promptly while remaining professional in challenging situations.
- Handled escalated customer service issues professionally and courteously.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Processed returns and exchanges efficiently while adhering to company policies.
- Resolved discrepancies between sales floor and register information quickly.
- Organized backroom operations including receiving, storing, restocking merchandise.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Ensured accuracy of all transactions by verifying prices, quantities, discounts.
Skills
- Customer service
- Community outreach
- Team collaboration
- Problem solving
- Event organization
- Effective communication
- Conflict resolution
- Time management
- Process improvement
- Communication
- Multitasking Abilities
- Ethical standards
- Teamwork and collaboration
- Excellent communication
- Task prioritization
- Attention to detail
Timeline
Donation Specialist
Goodwill Industries Of Houston
09.2024 - Current
Lead Cashier
Murphy Express
07.2021 - 08.2024