Adrian Gonzalez
Entertainment Works
Buford,GA
2
Languages
5
years of professional experience
Dynamic leader with 5+ years of experience in operations and workflow management and overall leadership. Consistently fostering high-quality customer service, effective task delegation, and safe, inclusive work environments. Demonstrated ability to enhance team performance and resolve conflicts, while driving operational excellence.
Work History
Recruiter/Marketer
2 Years 6 Months- Recruited survey participants and encouraged completion through communication, engagement, and persuasion, directly leading to an increased response rate.
- Delegated tasks and responsibilities to fellow team members, while providing regular updates to field management.
- Collected theater attendance and demographic records to report back to field.
Shift Leader
4 Years 9 Months- Supervised daily operations to ensure high-quality product consistency and customer satisfaction.
- Trained and mentored staff and new management on proper cooking techniques, equipment usage, customer communication skills, and opening and closing duties.
- Mediated arguments between employees and maintained a stable, safe, and friendly work environment.
- Offered help, encouragement, and guidance to employees when in need.
- Delegated tasks efficiently and effectively to all workers to ensure a smooth and optimized work shift.
Education
Bachelor of Science - Supply Chain And Operations Management
- Inspire Brands Community Service Project (Sep - Dec 2025): Worked along side a team of fellow students to build a centralized commissary for inspire brands based out of Atlanta. As a sub-team lead, I was in charge of delegating tasks to fellow group mates and making sure deadlines were met for certain areas of the project. My sub-team built optimized, time-based routes for delivery trucks, calculated the frequency of routes needed for specific ingredients, and calculated money spent via in-restaurant freezer elimination.
Skills
Customer Service
Operations Management
Task Delegation
Team Leadership
Staff Training and Mentoring
Data Analysis
Workflow Optimization
Quality Control
Problem Solving
Conflict Resolution
Interpersonal Communication
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Recruiter/Marketer
Entertainment Works
02.2024 - 08.2026Read More
Shift Leader
Great American Cookie Company
11.2021 - 08.2026Read More
Georgia Institute of Technology
Bachelor of Science from Supply Chain And Operations Management
Read More