Dedicated Customer Service Representative skilled in problem resolution, relationship building, and team collaboration. Committed to enhancing customer satisfaction through efficient service and innovative process improvements.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Teleperformance
Fort Myers
02.2025 - 11.2025
Assisted customers with inquiries and resolved issues efficiently.
Communicated product features and benefits to enhance customer understanding.
Utilized CRM software to track customer interactions and updates.
Collaborated with team members to improve service delivery processes.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Implemented innovative methods for streamlining the customer service process.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Updated databases with new and modified customer data.
Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Pool Technician
quick care pool and spa
Fort Myers
01.2024 - 02.2025
Cleaned and balanced pool chemicals for residential and commercial clients.
Conducted routine maintenance on pool equipment and systems.
Inspected pools for leaks, damages, and overall condition.
Educated clients on proper pool care and maintenance practices.
Assisted in troubleshooting technical issues with pool systems.
Maintained accurate service records and schedules for client visits.
Operated various tools for cleaning, testing, and repairing pools.
Repaired and installed motors, vacuums and filters, replacing parts approaching failure point after consulting customers.
Stocked inventory of pool chemicals and cleaning materials.