Adrian Isufi
Chicago,IL
Summary
Current DePaul University student with hands-on experience climbing the hospitality ladder from the bottom, developed a strong foundation in customer relations and advanced sales training. Skilled in administrative and office operations, and recognized as a dedicated, diligent team player committed to surpassing expectations.
Overview
7
7
years of professional experience
Work History
Fine Dining Server
Siena Tavern Dineamic Hospitality
02.2024 - Current
- Managed multiple tasks simultaneously while remaining calm under pressure during high volume
- Maintained a professional appearance and attitude
- Maximized upselling opportunities and premiums without being overtly sales driven.
- Facilitated the closing and opening duties of entire operation
Server/Bartender
Il Culaccino
07.2023 - 02.2024
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Opened and closed dining area and server stations daily
Server Assistant
The Kerryman
04.2023 - 07.2023
- Greeted customers and answered questions about menu items.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Conducted regular checks on customer satisfaction levels during meal service.
Sales Representative
Assurance Wireless
01.2023 - 03.2023
- Generated additional revenue using upselling and cross-selling techniques.
- Consistently met or exceeded quotas by using strategic sales plans and effective time management.
- Kept detailed records of daily activities through online customer database.
DePaul Student Worker
DePaul University
01.2022 - 01.2023
- Took and followed detailed directions from others.
- Worked in team environment to complete university events in a timely manner
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination.
- Assisted with event planning and coordination, resulting in successful campus-wide activities.
Customer Service Lead
Molly's Cupcakes
06.2018 - 01.2022
- Handled customer inquiries and complaints in a professional manner.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Some College (No Degree) - Business Administration And Management
DePaul University
Chicago, ILSkills
- Team player, working exceptionally well with others
- Effective Customer Upselling
- High-Volume Dining and sales
- Managing stressful situations properly
- Creating Customer Relations
- Engaging Personality
- Negotiation tactics
Languages
French
Limited
Albanian
Native/ Bilingual
Timeline
Fine Dining Server
Siena Tavern Dineamic Hospitality
02.2024 - Current
Server/Bartender
Il Culaccino
07.2023 - 02.2024
Server Assistant
The Kerryman
04.2023 - 07.2023
Sales Representative
Assurance Wireless
01.2023 - 03.2023
DePaul Student Worker
DePaul University
01.2022 - 01.2023
Customer Service Lead
Molly's Cupcakes
06.2018 - 01.2022
Some College (No Degree) - Business Administration And Management
DePaul University
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