Adrian Jerez
Cape Coral,FL
Summary
Multi-tasking shift Leader known for successfully executing new initiatives. Dedicated to creating a workplace culture consistent with the organization's mission and values. Pursuing a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
09.2019 - Current
- Shift supervisor : successfully completed all shift supervisor training and certificates.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in daily food and beverage inventory management and control.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Educated coworkers and customers about new products.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Controlled line and crowd with quick, efficient service and pleasantly interacted with customers to promote a positive environment.
Shift Supervisor
Tropical Smoothie
03.2020 - 02.2021
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills and highlighted employee success and developing leaders within.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Coached team members in techniques necessary to complete job tasks.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Education
No Degree - Associates Science
Florida SouthWestern State College
Fort Myers, FLHigh School Diploma -
Ida S. Baker High School
Cape Coral, FL05.2018
Skills
- Soft Selling
- Ordering Procedures
- Excellent Memory
- New hire training
- Cash Handling
- Friendly and outgoing
- Opening and closing duties
- Menu Memorization
- Conflict Resolution
- Exceptional Customer Service
- Multitasking
Timeline
Shift Supervisor
Tropical Smoothie
03.2020 - 02.2021
Shift Supervisor
Starbucks
09.2019 - Current
No Degree - Associates Science
Florida SouthWestern State College
High School Diploma -
Ida S. Baker High School