Adrian Jones
IN
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
7
7
years of professional experience
Work History
Application Support Specialist
Tek Experts
04.2023 - 11.2024
- Maintained communication with clients using CRM software, Microsoft Teams, Outlook, inbound, and outbound phone calls
- Sold Dynamics GP upgrades to customers who were having challenges with a previous version of the ERP that was later fixed in a newer version
- Maintained high customer rating feedback of 4.8 out of 5 stars on customer satisfaction
- Helped teammates out on how to communicate with their clients more effectively and efficiently
- Provided training to end users on new and updated systems and software.
- Built relationships with customers to encourage repeat business.
Customer Service Representative
Continuum Global
02.2018 - 03.2023
- Help guide customers to find the best products that fit their needs
- Handling about 70 inbound calls a day
- Received a customer satisfaction rating of a 4.8
- Had an average sale amount of $15 dollars per call
- Sold mobile phones and equipment
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Information Technology
University of Arizona Global Campus
04-2022
Skills
- Customer assistance
- Problem resolution
- Customer support
- System monitoring
- Listening skills
- Reliable and punctual
- Relationship building
- Verbal/written communication
- Upselling
- Professional demeanor
- Adapt to diverse groups
- CRM software proficiency
Timeline
Application Support Specialist
Tek Experts
04.2023 - 11.2024
Customer Service Representative
Continuum Global
02.2018 - 03.2023
Bachelor of Science - Information Technology
University of Arizona Global Campus