Adrian Lawson
Montgomery,AL
Summary
Hard working and passionate job seeker bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Member Service Representative
Everrise
Montgomery, AL
11.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Responded to customer calls to answer questions about products and services.
Tax Accountant
Grace Financial Services
Montgomery, AL
02.2012 - Current
- Examined accounts and records and computed tax returns according to prescribed rates, laws and regulations.
- Managed multiple tax projects simultaneously, ensuring deadlines were met and clients were satisfied.
- Conducted thorough reviews of financial records to ensure accuracy in reporting income, deductions, and credits.
- Performed tasks under limited supervision related to income tax compliance such as returns, extensions, forecasts and tax provisions for business sectors and corporate heritage business units.
- Developed strong relationships with clients by maintaining open communication lines and addressing concerns promptly.
- Performed analysis on inventory, accounts receivable and accounts payable balance sheet accounts.
- Used accounting software to issue tax returns and prepare consolidated reports.
Team Member
Glovis America, Inc. - Port Hueneme
Montgomery, AL
02.2015 - 04.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
Bachelor Of Arts - Accounting
Alabama A & M University
Normal, AL05.2021
Skills
- Customer Service
- Customer Support
- Financial Transactions
- Call center experience
- Account Management
- Money handling abilities
- Computer Skills
- Customer Relations
- MS Office
- Call Center Operations
Timeline
Member Service Representative
Everrise
11.2022 - Current
Team Member
Glovis America, Inc. - Port Hueneme
02.2015 - 04.2019
Tax Accountant
Grace Financial Services
02.2012 - Current
Bachelor Of Arts - Accounting
Alabama A & M University