Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
OperationsManager

Adrian Lopez

Denver,CO

Summary

Experienced operations manager and talented leader with 4 years of experience. Leveraging exceptional planning and problem-solving abilities to enhance business plans and day-to-day activities. Results-driven and resilient in team development, process improvement, and increasing productivity. Possess solid understanding of industry trends, excellent communication skills, and talent for identifying areas in need of improvement and implementing strategic changes.

Overview

6
6
years of professional experience

Work History

Operations Manager

Amazon.Inc
10.2023 - Current
  • Empowered managers to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Facilitated smooth collaboration between departments through clear communication channels.

Area Manager II

AMAZON.COM INC
04.2021 - 09.2023
  • Supported and motivated hourly associates while managing a safe and productive shift to deliver customer promises while collaborating with numerous support teams including Human Resources, Learning, Loss Prevention and Engineering
  • Maintained an overall Leadership Behavior Index connection score of 4.7 and a 6% unfavorable Safety Leadership – compared to all Amazon’s score of 13% unfavorable
  • Earned top Safety Leadership Index score which is given to Area Manager best recognized by their associates for leading with safety first
  • Facilitated Pod Transfers for DEN4 launch for 6 months to assist in providing inventory. During which time 61,664 pods were inducted on the Robotic Service Platform floors which would relate to approximately 30,832,000 units brought in, thus leading to the Pod Transfer team filling 58.39% of induction space at DEN4 with full pods with sellable inventory
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.

Operation Intern

RESIDENCE INN
05.2018 - 08.2018
  • Communicated cross-departmental with various managers to oversee daily activities, special events and resolve customer grievances
  • Studied with senior staff to develop deep understanding of team processes and full operational activities.
  • Handled administrative and data entry work for staff.
  • Promoted a positive work environment by being proactive in addressing concerns, offering assistance, and maintaining open lines of communication with colleagues.
  • Assisted in the preparation of reports highlighting operational successes and areas requiring further attention or improvement.

Education

Bachelor of Science - Hotel Restaurant & Tourism Management

NEW MEXICO STATE UNIVERSITY
12.2020

Skills

  • Problem-Solving
  • Team Leadership
  • Customer Satisfaction
  • Operational Efficiency
  • Inventory Management
  • Planning and Implementation
  • Policies and procedures implementation
  • MS Office

Accomplishments

  • Achieved highest Inbount volume input in DEN3 history with 439,866 units by completing efficient and timely labor moves while ensuring employee productivity was improved quarterly with accuracy and efficiency.
  • Achieved highest volume inbound input in DEN3 history with 5,102,173 units by leveraging cross departmental communication in labor movement with accuracy and efficiency.

Timeline

Operations Manager

Amazon.Inc
10.2023 - Current

Area Manager II

AMAZON.COM INC
04.2021 - 09.2023

Operation Intern

RESIDENCE INN
05.2018 - 08.2018

Bachelor of Science - Hotel Restaurant & Tourism Management

NEW MEXICO STATE UNIVERSITY

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