Renee Rivera
Denver,CO
Summary
Hardworking Professional House Cleaner knowledgeable about cleaning all areas of homes. Plans and completes jobs under tight deadlines. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.
Overview
26
26
years of professional experience
Work History
House Cleaner
Happynana Cleaners LLC.
Arvada, CO
04.2021 - Current
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Emptied trashcans and transported waste to collection areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Dusted picture frames and wall hangings with cloth.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Adhered to professional house cleaning checklist.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Verified cleanliness and organization of storage areas and carts.
- Delivered quality customer service to address urgent needs and cleaning requests
Multi-Site Community Manager
Inland Residential Real Estate
Denver, CO
06.2017 - 04.2021
- Responsible for ensuring efficient and accurate management of our resident accounts in order to achieve operational excellence
- Creating a "One Team" environment, training each team to think like owners
- Prepare annual budgets and income projections in a timely and accurate manner
- Overseeing the overall process of renewal retention and training my team on the renewal negotiation
- Made a positive impact on our business by maintaining or exceeding expectations related to NOI, turnover budgets, and daily gross rent potential
- Achieving 75% in 2017, 2018 & 2019 renewal retention, 11.17% income growth for 2017, 2018 & 2019
- Continually monitors sales reports for leasing team to maintain company goals and deadline standards so they meet all expectations for the property and themselves
- Combined mulit-site properties creating 96% occupancy since 2017, 2018 & 2019
- Makes informed decisions with consideration of customer/associate impact
- Takes initiative and applies critical thinking skills to forecast/solve problems and drive results
- Ensures maximum quality of service
- Yardi Voyager, LRO, Yieldstar, Entrada, MRI, CRM experience
- World-class customer service and leadership skills.
Community Manager
Equity Residential
Denver, CO
12.1999 - 06.2017
- 2,496 total combined units throughout the Denver Metro area
- Maintained efficient residents accounts, operational excellence, customer loyalty, resident retention
- Achieved less than 1% in delinquency (Company goal 2%)
- Trained and mentored all leasing consultants, assistant managers as well as my sister properties, upon request of my Regional Manager and VP
- Ensure all leases and paperwork accurate and complete in a timely manner
- New hire manager for all the leasing and maintenance for entire region.
Education
High School Diploma -
Manual High School
Denver, CO05.1988
Skills
- Relationship Building
- Wall and Ceiling Cleaning
- Multitasking and Prioritizing
- Team Support and Collaboration
- Detail-Oriented
- Health Standards Compliance
- Room and Public Space Cleaning
- Trash Collection and Disposal
- Work Planning and Organization
Timeline
House Cleaner
Happynana Cleaners LLC.
04.2021 - Current
Multi-Site Community Manager
Inland Residential Real Estate
06.2017 - 04.2021
Community Manager
Equity Residential
12.1999 - 06.2017
High School Diploma -
Manual High School