Adrian Loveday
Livonia,MI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the restaurant industry, as well as the cannabis industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Rubber Stamps Unlimited - Plymouth, MI
Plymouth, MI
02.2023 - Current
- Answer customer calls/emails.
- Payment processing
- Provide quotes and process orders
- Graphic design
- Marketing
- Filing/Organizing
- Problem solving
- Product expertise
Server
French Toast Bistro - Canton, MI
Canton, MI
04.2022 - 02.2023
- Great guests in a timely manner
- Recommend items and upselling
- Take and put in orders
- Make sure to meet all guests needs
- Problem solve
- Cash handling
Lead Budtender
Gage Cannabis
Ferndale, MI
10.2021 - 04.2022
- Greet customers and assess their needs so i am able to recommend the appropriate cannabis products
- Conflict resolution and the ability to resolve escalated complaints or issues on the spot
- Ensuring all product remains in its designated spot through shifts and conducting daily counts when we close for the night
- operating POS systems and payment processing
- Stocking and maintaining displays
- Extensive Cannabis knowledge and providing excellent customer service
- Training new budtenders
Manager/Trimmer
TTs - Michigan
01.2020 - 11.2021
- Manager of a trim team
- Specialized in processing and cultivating marijuana
- Handled scheduling, training new hires and running the jobs
- Very experienced in working in medical cannabis grows and tending to plants
- Responsible for client relations and payroll
Server
Buddy's Pizza - Plymouth, MI
Plymouth, MI
07.2019 - 03.2020
- Great guests in a timely manner
- Recommend items and upselling
- Take and put in orders
- Make sure to meet all guests needs
- Problem solve
- Cash handling
Server/Bartender
Buca di Beppo - Livonia, MI
Livonia, MI
06.2018 - 06.2019
- Greet guest in timely manner
- Recommend items and upselling
- Take and put in orders
- Prepare and serve drinks
- Make sure guests are satisfied
- Problem solve
- Cash handling
Server
Cracker Barrel - Belleville, MI
Belleville, MI
04.2016 - 06.2018
- Greet guest in timely manner
- Recommend items and upselling
- Take and put in orders
- Answer phones
- Problem solve
- Cash handling
Education
High School -
Cambridge High School
Garden City, MIundefined
Schoolcraft Community College
Livonia, MISkills
- Excellent customer service
- Staff Management
- Strategic planning
- Policies and procedures
- Point of Sale Systems
- Menu Memorization and Presentation
- Age Verification
- Staff Training
- Specials Promotion and Upselling
- Workflow Coordination
- Cleaning and Sanitizing
- High Energy and Stamina
- Food and Beverage Service
- Team Player
- Transactions and Cash Handling
- Order Accuracy and Delivery
- High Volume Dining
- Service-Oriented
- Conflict and Complaint Resolution
- Multitasking and Prioritization
Timeline
Customer Service Representative
Rubber Stamps Unlimited - Plymouth, MI
02.2023 - Current
Server
French Toast Bistro - Canton, MI
04.2022 - 02.2023
Lead Budtender
Gage Cannabis
10.2021 - 04.2022
Manager/Trimmer
TTs - Michigan
01.2020 - 11.2021
Server
Buddy's Pizza - Plymouth, MI
07.2019 - 03.2020
Server/Bartender
Buca di Beppo - Livonia, MI
06.2018 - 06.2019
Server
Cracker Barrel - Belleville, MI
04.2016 - 06.2018
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Schoolcraft Community College
High School -
Cambridge High School
Availability
Open availability