Adrian Mckinney Jr
Hampton,VA
Summary
Established a solid work ethic by reliably achieving results and continuously seeking avenues for professional growth.
Consistently pursued opportunities to enhance performance and ensure successful task completion.
Overview
8
8
years of professional experience
Work History
Courier Driver
FedEx Express
Hampton, VA
07.2022 - Current
FC Associate I
Amazon
Hampton, VA
09.2021 - 07.2022
- Streamlined organization of delivery bags for drivers to enhance operational efficiency.
- Performed detailed scanning of delivery bags to verify contents and maintain logistical accuracy.
- Verified and documented returned packages from drivers through scanning to maintain operational accuracy.
Customer Lead
Food Lion
Hampton, VA
04.2018 - 04.2021
- Coordinated with customer service manager to implement solutions for customer complaints during periods of reduced staffing.
- Investigated customer inquiries and provided prompt updates to maintain high levels of satisfaction.
- Identified and addressed customer challenges through careful listening, guaranteeing implementation of suitable solutions.
- Implemented training programs and provided guidance to new team members, ensuring a solid foundation for performance and expertise.
- Oversaw the systematic restocking and arrangement of merchandise in front lanes, ensuring optimal product visibility.
- Achieved high customer satisfaction by streamlining purchase processes. Enhanced shopping experience through effective item location assistance. Increased customer loyalty by driving enrollment in reward programs.
- Clarified store policies and managed customer concerns to ensure a positive shopping experience.
- Monitored cash drawer security and efficiently rectified discrepancies in daily financial totals.
- Engaged with shift manager to identify solutions for customer concerns and improve overall service efficiency.
Associate I
Target
Suffolk, VA
09.2020 - 01.2021
- Executed loading and unloading operations for trucks in warehouse environment.
- Coordinated the assembly and arrangement of freight on pallets for streamlined logistics and distribution.
- Executed safe and efficient operation of pallet jack for material handling.
Education
High School Diploma -
Western Branch
Chesapeake, VASkills
Communication skills, Cashier, Warehouse, A little experience with python,A little experience with Java, SQL, Penetration Testing, Microsoft Office, Software Troubleshooting
- Working independently
- Problem-solving
- Customer service
- Time management
- Package handling
- Logistics and transportation
- Loading and unloading
Timeline
Courier Driver
FedEx Express
07.2022 - Current
FC Associate I
Amazon
09.2021 - 07.2022
Associate I
Target
09.2020 - 01.2021
Customer Lead
Food Lion
04.2018 - 04.2021
High School Diploma -
Western Branch