Adrian Melvin
Ariton,AL
Summary
Proficient Automotive Center Manager skilled in enabling across-the-board improvements to key service and operational areas. Adept at maintaining compliance, increasing efficiency and driving growth. Pursuing new professional challenges and eager for growth and career advancement opportunities.
Overview
9
9
years of professional experience
Work History
Center Manager
Grease Monkey - American Lube Fast
Dothan, AL
09.2021 - Current
- Direct daily operations at busy.
- Hire, train, and manage, performance of employees. Discipline, promote, or terminate as needed.
- Review Core 6 Daily and discuss daily targets, shop safety, and service system improvements as needed.
- Participate in weekly Conference Calls
- Travel to sister service centers to help train managers, resolve customer complaints, or run stores as needed.
- Travel out of state to quarterly managers meetings when scheduled.
- Maintain clean service center to customer and company standards.
- Maintain high level of customer service.
- Build strong relationship with current and potential fleet customers.
- Perform daily, weekly, and monthly inventory counts. Also, make sure we are "Never Out."
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Run service center like it is my own business.
Sales Service Specialist
Firestone
Montgomery, AL
01.2021 - 08.2021
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Follow-up services with up to 15-20 customers per day.
- Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
- Worked independently with minimal supervision.
- Contributed to team objectives in fast-paced environment.
- Negotiated prices, terms of sales and service agreements.
- Prioritized tasks and projects to meet tight deadlines.
- Set and achieved company defined sales goals.
Store Manager
Pepboys Auto Care
Dothan, AL
05.2017 - 02.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Managed up to 8 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
Orderfiller
Walmart Distribution Center
Brundidge, AL
07.2009 - 10.2013
- Pulled inventory and selected products by hand from specific locations.
- Unloaded deliveries from trucks in prompt fashion.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Moved boxes and organized aisles to open up floor space up to 50 pounds and enable forklift operators to move freely through warehouse.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Education
Associate of Science - Business And Managerial Economics
Southern New Hampshire University
Hooksett, NH05.2024
Associate of Applied Science - Automotive Technology
George C Wallace Community College - Dothan
Dothan, AL08.2021
Skills
- Operation Center Management
- Sales Proficiency
- Goal Attainment
- Money Handling
- Coaching and Mentoring
- Desktops, Laptops and Mobile Devices
- P&L Administration
- Word Processing
- POS Terminal Operations
- Operational Standards
- Customer Loyalty
Timeline
Center Manager
Grease Monkey - American Lube Fast
09.2021 - Current
Sales Service Specialist
Firestone
01.2021 - 08.2021
Store Manager
Pepboys Auto Care
05.2017 - 02.2020
Orderfiller
Walmart Distribution Center
07.2009 - 10.2013
Associate of Science - Business And Managerial Economics
Southern New Hampshire University
Associate of Applied Science - Automotive Technology
George C Wallace Community College - Dothan
Similar Profiles
Luke SimmonsLuke Simmons
Customer Service Representative at Grease Monkey and Monkey SplashCustomer Service Representative at Grease Monkey and Monkey Splash
Jeffrey SingletaryJeffrey Singletary
Tire and Lube Technician at American Lube FastTire and Lube Technician at American Lube Fast
Jacob AdamsJacob Adams
Assistant Manager at Grease Monkey #30006Assistant Manager at Grease Monkey #30006