Sean Sandberg

• I currently manage help desk support staff operations of all mid west and east coast government contracts.
• Responsibilities include management for 24x7x365 services, monitoring, alerting and reporting escalation manager of all service outages, batch processing, data information, infrastructure components, event management, data analytics and data center dashboards.
• Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
• Provide executive leadership for companywide projects and implementation of updated SOPs.
• Interviewed, hired, trained and mentored staff by coaching daily, leading performance reviews and offering constructive feedback.
• Evaluate metric results within each data center to determine if organizational objectives are being met according to present and future requirements.
• Analysis and resolve of data center issues including safety, security and business continuity measures.
• Planned and implemented comprehensive infrastructure, data center, compliance and risk management initiatives in a high-volume environment.
• Managed team operations and performed team evaluations for critical facilities and hardware planning.
• Manage vendor relationships to drive continual process improvements and operational performance.
• Perform yearly and six month performance reviews, feedback, coaching and training as needed.

• At AWS, I was responsible for a team of 81 Data Center Decommission Technicians and 5 Data Center Decommission Managers who work across the Northern Virginia area focusing in Sterling, Ashburn, Chantilly and Manassas.
• I was responsible for the global operation, destruction equipment, destructive recycling SOPs and Policies, and technical operation directive for the Data Center Decommissioning environment.
• Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
• Attracted, retained and developed top talent to enhance team performance.
• Key objectives include day-to-day Data Center operations, provisioning, configuration management, systemic improvements, vendor scheduling, media, network and customer security, destruction equipment maintenance, destructive recycling, rack liquidation, media removal and global operation monitoring
• I supported over 50 Data Centers and 15 Colocations
• I have wrote continual SOP improvements involving global destruction equipment onsite and offsite vendor equipment, global tooling, global destroyed media containers, global operational procedures, and vendor rack liquidation.
• Successfully streamlined global operations and operational tooling.
• Initiated global network equipment destruction and RMA SOPs and automated operations.
• Developed a global solution for vendor liquidation, vendor offsite destruction and vendor destructive recycling.
• Supported site management to empower front-line associates with skills and knowledge to carry out day-to-day assignments.
• Tracked KPIs against benchmarking, market trends and competitor activities to develop strategic improvement plans.

• At IMC, I was responsible for a team of twelve Data Center system administrators who reside at IMC’s hosted environment located at the CenturyLink Data Center in Sterling, VA
• I was responsible for the management and technical direction for Data Center Migrations (Design/Build), Data Center Operations, and Managed Services in a 24x7 operational environment
• These key objectives include day-to-day Data Center operations, provisioning, configuration management, system enhancements, Data Center security, and network, system, server and application monitoring
• Onsite staff supported over 100 customers and over 3,000 servers and peripheral devices
• I was able to maintain a 98% customer satisfaction rating assisting with troubleshooting of customer issues, perform installation of customer equipment including networking and application components.
• As onsite Manager I was the escalation point to the Technical Services Division at IMC for issues and problems that require Tier III and IV support.
• I ensure customer installations and trouble management issues are resolved meeting all contract SLAs.
• Effectively designed disaster recovery and network security frameworks used in the data center.
• Initiated multiple server, storage system, firewall and VPN appliance projects that improved performance and business functionality.

I have finished taking all required classes and will be taking the PMP exam in January.