LUIS MALDONADO
Pharr,TX
Overview
8
8
years of professional experience
Work History
Center Service Manager
AAMCO Total Car Care
09.2021 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Monitored service staff performance and provided feedback for improvement.
- Established team priorities, maintained schedules and monitored performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Head Cashier
Lowe's
02.2017 - 10.2021
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
Education
No Degree - Psychology
South Texas College
Mcallen, TXHigh School Diploma -
Psja Early College High School
San Juan, TX05.2014
Skills
- Schedule Coordination
- Customer Complaint Resolution
- Product Knowledge
- Cash Register Operation
- Client Needs Assessment
- Cash Handling
- Payment Processing
- Accurate Money Handling
- Product and Service Sales
- Team Leadership
- Problem Anticipation and Resolution
- Records Organization and Management
- Operation Center Management
- Call Center Customer Service
- Logistics
Languages
Spanish
Professional Working
Timeline
Center Service Manager
AAMCO Total Car Care
09.2021 - Current
Head Cashier
Lowe's
02.2017 - 10.2021
No Degree - Psychology
South Texas College
High School Diploma -
Psja Early College High School
Similar Profiles
Deborah CundiffDeborah Cundiff
Manager at Aamco Total Car Care & TransmissionsManager at Aamco Total Car Care & Transmissions
ROSLYN L. WILLIAMSROSLYN L. WILLIAMS
Office Manager at Aamco Total Car Care & TransmissionsOffice Manager at Aamco Total Car Care & Transmissions
Octavio FierroOctavio Fierro
Customer Service at AAMCO Transmissions & Total Car CareCustomer Service at AAMCO Transmissions & Total Car Care
Adan MonrrealAdan Monrreal
Inventory Analyst at Doctor's Hospital at RenaissanceInventory Analyst at Doctor's Hospital at Renaissance
Isabel TorresIsabel Torres
Food Service Specialist at IDEA Public SchoolsFood Service Specialist at IDEA Public Schools