LUIS MALDONADO
Pharr,TX
Overview
8
8
years of professional experience
Work History
Center Service Manager
AAMCO Total Car Care
McAllen, TX
09.2021 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Monitored service staff performance and provided feedback for improvement.
- Established team priorities, maintained schedules and monitored performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Head Cashier
Lowe's
02.2017 - 10.2021
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
Education
No Degree - Psychology
South Texas College
Mcallen, TXHigh School Diploma -
Psja Early College High School
San Juan, TX05.2014
Skills
- Schedule Coordination
- Customer Complaint Resolution
- Product Knowledge
- Cash Register Operation
- Client Needs Assessment
- Cash Handling
- Payment Processing
- Accurate Money Handling
- Product and Service Sales
- Team Leadership
- Problem Anticipation and Resolution
- Records Organization and Management
- Operation Center Management
- Call Center Customer Service
- Logistics
Languages
Spanish
Professional Working
Timeline
Center Service Manager
AAMCO Total Car Care
09.2021 - Current
Head Cashier
Lowe's
02.2017 - 10.2021
No Degree - Psychology
South Texas College
High School Diploma -
Psja Early College High School