Stephanie Allen
Pueblo West,CO
Summary
Results-driven Center Service Manager with expertise in team leadership, problem-solving, and workplace safety. Proven track record in enhancing parent engagement and fostering community partnerships to drive program success.
Overview
22
22
years of professional experience
Work History
Center Service Manager
CPLC Head Start
Pueblo West, CO
02.2024 - 04.2026
- Managed daily operations ensuring compliance with educational standards and program guidelines.
- Coordinated staff schedules and training sessions to enhance service delivery effectiveness.
- Developed and implemented strategies to improve parent engagement in the Head Start program.
- Oversaw resource allocation, ensuring efficient use of materials and budget adherence.
- Led team meetings focused on continuous improvement of service quality and operational efficiency.
- Cultivated relationships with community partners to bolster support services for families.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Center Manager
CDI South Central Co Head Start
Pueblo West, CO
07.2021 - 02.2024
- Supervised daily operations, ensuring compliance with Head Start regulations and quality standards.
- Developed and implemented staff training programs to enhance team performance and service delivery.
- Fostered partnerships with families and community organizations to promote program engagement and support services.
- Monitored budget allocations, optimizing resource use for effective program management.
- Mentored team members on best practices in early childhood education and development strategies.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
- Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
- Maintained accurate records of all transactions at the center, ensuring transparency in financial reporting for internal stakeholders.
- Processed payroll for over 10 employees as part of sound human resources and financial management strategies.
- Managed work and performance of more than 9 employees.
Family Service Engagement Worker
CDI South Central Colorado Head Start
Pueblo West, CO
06.2021 - 02.2022
- Collaborated with families to create personalized support plans, fostering strong relationships and effective communication.
- Coordinated community resources, connecting families with essential services to support their needs effectively.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Implemented health and safety protocols, ensuring compliance with state regulations and promoting a safe environment.
- Mentored new staff members, providing training on best practices in early childhood education and program standards.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Improved team morale and productivity through effective communication and active listening skills.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Reviewed files, records and other documents to obtain correct information and keep current.
- Utilized office management software to record and track customer information.
- Held a case load of over 20 families.
- Good positive relationships with the families, children, staff and, community
- Worked community events to get our name out there of what our program offers
- Set goals with the family either for the child or the family as a whole
- Gather resources for families.
Head Start Family Advocate
RMSER Head Start
Pueblo, CO
08.2017 - 06.2020
- Developed individualized family support plans to address diverse needs of enrolled families.
- Facilitated workshops and training sessions to enhance parenting skills and child development knowledge.
- Collaborated with community resources to connect families with essential services and support networks.
- Monitored progress of family outcomes, ensuring alignment with program goals and compliance standards.
- Advocated for families in accessing educational, health, and social services to promote overall well-being.
- Implemented strategies to improve family engagement, resulting in increased participation in program activities.
- Coordinated volunteer opportunities for parents within the classroom setting, enhancing their connection to their child''s educational experience.
- Facilitated parent meetings and support groups designed to foster a sense of community among Head Start families.
- Monitored child attendance records closely, addressing concerns about absenteeism through direct communication with parents.
- Served as an ambassador for the Head Start program within the larger community by attending events and sharing information about services offered to eligible families.
- Maintained accurate documentation of family interactions and progress toward goals in accordance with program guidelines.
- Promoted health and wellness among Head Start families by coordinating access to medical, dental, mental health services, and nutrition education programs.
- Advocated for the needs of children and families within the Head Start program by participating in policy discussions at local and regional levels.
- Managed a caseload of Head Start families efficiently and effectively, ensuring timely completion of required tasks and thorough follow-up on identified areas for support.
- Provided crisis intervention services to families experiencing challenges such as homelessness or domestic violence, connecting them with necessary resources for safety and wellbeing.
- Developed strong partnerships with local organizations that offer supportive services to low-income families, increasing resource availability for Head Start participants.
- Supported successful transitions from preschool to kindergarten by sharing pertinent information about each child''s progress with receiving schools.
- Enhanced family engagement by conducting regular home visits and establishing strong relationships with parents.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Lead Toddler Teacher
Bright Beginnings Daycare
Sumter, SC
02.2010 - 01.2013
- Designed and implemented engaging lesson plans tailored to developmental milestones.
- Fostered a nurturing environment that promoted social, emotional, and cognitive growth.
- Led classroom activities focusing on language development and motor skills enhancement.
- Mentored junior staff in classroom management techniques and child engagement strategies.
- Collaborated with parents to discuss children's progress and developmental needs.
- Developed age-appropriate curriculum utilizing creative arts, music, and play-based learning methodologies.
- Conducted assessments to monitor child development and adapt educational approaches accordingly.
- Ensured compliance with safety regulations and quality standards in early childhood education practices.
- Created a nurturing classroom environment that supported the social-emotional growth of young learners.
- Maintained accurate records of student attendance, behavior incidents, and academic progress, ensuring confidentiality and compliance with school policies.
- Developed strong relationships with parents through regular communication, resulting in increased involvement in their children''s education.
- Increased child engagement with creative lesson plans tailored to individual needs and interests.
- Established routines and procedures that promoted a sense of orderliness, predictability, and security for toddlers.
- Allowed for ample outdoor discovery time in schedule each day.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Integrated sensory-based activities to encourage fine motor skill development and hands-on learning experiences.
- Applied play-based strategies to provide diverse approaches to learning.
- Contributed to a positive school culture by collaborating effectively with colleagues and administration on various initiatives and projects.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Fostered independence in students by introducing practical life skills such as self-care routines, meal preparation tasks, and cleaning responsibilities.
Lead Toddler Teacher
The Learning Station
Sumter, SC
10.2008 - 01.2010
- Promoted early literacy skills through engaging storytime sessions, interactive word games, and letter recognition activities.
- Served as a mentor for new teachers entering the profession, providing guidance on curriculum planning, instructional strategies, and classroom management.
- Implemented effective assessment strategies to monitor student progress and adapt instruction accordingly.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Developed strong rapport with each student by understanding their unique personalities, strengths, challenges, goals.
- Utilized positive reinforcement and encouragement techniques to motivate students, celebrating their achievements and progress.
- Provided individualized support for children with special needs or developmental delays, working closely with specialists to implement appropriate interventions.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Gathered materials and resources to prepare for lessons and activities.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Implemented curriculum to enhance classes with learning-focused activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Established positive relationships with students and families.
- Guided students to develop social, emotional and physical skills.
- Organized and supervised large and small group activities.
- Monitored classroom to verify safe and secure environment.
Lead Teacher, Two-Year-Olds Classroom
La Petite Academy Inc.
Colorado Springs, CO
05.2004 - 10.2008
- Developed and implemented age-appropriate lesson plans to enhance cognitive and social development.
- Fostered a nurturing environment that promoted emotional security and positive relationships among children.
- Collaborated with parents to discuss child progress and address developmental concerns effectively.
- Observed and assessed children's progress, tailoring activities to meet individual learning needs.
- Coordinated classroom activities, ensuring alignment with educational standards and best practices.
- Advocated for children's health and safety by maintaining compliance with licensing regulations and policies.
- Enhanced parent engagement through regular communication, workshops, and community events focused on early childhood education.
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Communicated with parents through enrollment, tours, newsletters, conferences, and direct personal communication.
- Established strong relationships with parents and guardians, fostering open lines of communication regarding student development and concerns.
- Integrated creative arts into daily curriculum to promote self-expression and enhance fine motor skills development among students.
- Enhanced children''s cognitive development by implementing age-appropriate and stimulating activities.
- Promoted healthy eating habits and physical activity through the incorporation of nutrition education and daily movement activities.
- Utilized various teaching methods to accommodate diverse learning styles, ensuring all students'' needs were met.
- Maintained detailed records of each student''s progress through ongoing observation and documentation processes, enabling data-driven decision-making regarding instruction techniques.
- Developed customized lesson plans tailored to the needs of individual students, resulting in improved academic performance.
Education
Bachelor of Science - Human Services
University of Phoenix
Tempe, AZ05-2017
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Time management
- Reliable and responsible
- Employee relations
- Workplace safety
- Documentation and reporting
- Employee supervision
- Staff motivation
- New employee hiring
Timeline
Center Service Manager
CPLC Head Start
02.2024 - 04.2026
Center Manager
CDI South Central Co Head Start
07.2021 - 02.2024
Family Service Engagement Worker
CDI South Central Colorado Head Start
06.2021 - 02.2022
Head Start Family Advocate
RMSER Head Start
08.2017 - 06.2020
Lead Toddler Teacher
Bright Beginnings Daycare
02.2010 - 01.2013
Lead Toddler Teacher
The Learning Station
10.2008 - 01.2010
Lead Teacher, Two-Year-Olds Classroom
La Petite Academy Inc.
05.2004 - 10.2008
Bachelor of Science - Human Services
University of Phoenix