Desired Job Title
Administrative AssistantCustomer Service RepresentativeOutreach WorkerWork Type
Full TimePart TimeLocation Preference
On-SiteLocation: San Antonio, TX
Open to relocation: No
Open To Work
Adrian Miranda
San Antonio,TX
Work Preference
Summary
Dedicated Patient Services Representative with extensive front desk experience in high-volume clinical settings. Proven ability to manage over 100 patient registrations daily while ensuring accurate insurance verification and appointment scheduling. Committed to educating diverse patients about healthcare options, fostering a compassionate environment.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Family Health Centers of San Diego, Downtown at Co
San Diego, California
02.2022 - 05.2026
- Managed front desk solo during multiple high-volume days, ensuring over 100 patients were registered without delays.
- Managed high call volume daily, facilitating scheduling, medication requests, and patient connections with nursing team to streamline clinic operations.
- Verified patient demographics and insurance information while maintaining accurate records and ensuring efficient check-in for a high-volume clinic.
- Educated patients on insurance options, including Medi-Cal plans and programs like FPACT, EWC, and Presumptive Medi-Cal, enhancing their understanding of benefits.
- Guided patients through referral processes, clarifying next steps and specialist access to improve patient experience.
- Collaborated with nursing staff, laboratory staff, and providers to coordinate patient care and maintain efficient clinic operations.
COVID-19 Volunteer
Family Health Centers of San Diego
01.2022 - 02.2022
- Volunteered full-time to assist healthcare during COVID-19 crisis, Mon through Fri, for one month during surge.
- Prepared COVID testing swabs and materials, ensuring readiness for medical assistants.
- Supported PSRs with patient registration and streamlined clinic flow.
Education
High School -
Rancho Bernardo High School
San Diego06-2021
Skills
- Customer Service
- Administrative Support
- Calendar & Appointment Management
- Records Management
- Microsoft Office
- Data Entry
- Problem Solving
- Communication
- Team Collaboration
- Time Management
Timeline
Patient Service Representative
Family Health Centers of San Diego, Downtown at Co
02.2022 - 05.2026
COVID-19 Volunteer
Family Health Centers of San Diego
01.2022 - 02.2022
High School -
Rancho Bernardo High School