Adrian Morales-Loera
Pflugerville,TX
Summary
Driven and detail-oriented professional with a strong background in customer service and e-commerce, honed at HEB Grocery Store. Excelled in client relationship building and efficient time management, significantly enhancing operational efficiency and customer satisfaction. Skilled in multitasking and fostering positive customer relations, consistently achieving quality and timeliness goals.
Overview
8
8
years of professional experience
Work History
E-Commerce Personal Shopper
HEB Grocery Store
11.2021 - Current
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Aided new customers during e-commerce service registration processes to enable return patronage.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
- Collaborated with team members to develop innovative solutions for common e-commerce challenges, resulting in improved operational efficiency.
- Maintained a high level of product knowledge, staying up-to-date on the latest offerings from various brands and designers.
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
- Tracked substitutions and informed customers of changes.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Created attractive displays to attract more customers and increase sales.
- Worked productively with customers to meet order requirements and service expectations.
- Provided training materials for new employees joining the personal shopper team so they can quickly get up-to-speed on the company''s processes and expectations.
Counter Service Pizza Maker
Little Caesars Pizza
07.2016 - 05.2017
- Maintained a positive attitude under pressure, contributing to a pleasant working environment for both staff and customers alike.
- Streamlined order fulfillment by effectively managing multiple tasks such as dough preparation, topping assembly, and oven monitoring.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
- Took and processed over customer orders.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
- Maintained a professional appearance and adhered to strict hygiene standards while handling food items.
- Reduced order errors through effective communication between front-of-house staff and kitchen personnel.
- Collaborated with team members to complete orders quickly, resulting in shorter wait times for customers.
- Trained new employees on best practices in pizza making, fostering an atmosphere of teamwork within the workplace.
- Ensured food safety by following established guidelines for cooking temperatures and storage practices.
- Rotated food items and discarded expired items to keep food inventory fresh.
- Enhanced customer satisfaction by preparing high-quality pizzas and maintaining a clean work area.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
Associate of Arts - General Studies
Austin Community College
Round Rock, TX07.2022
High School Diploma -
Hutto High School
Hutto, TX05.2019
Skills
- Client Relationship Building
- Customer Service
- Attention to Detail
- Planning and Organization
- Upbeat and Outgoing Attitude
- Decision-Making
- Customer Relations
- Strong Work Ethic
- Time Management
- Multitasking Abilities
- Effective Communication
- Goal Setting
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
E-Commerce Personal Shopper
HEB Grocery Store
11.2021 - Current
Counter Service Pizza Maker
Little Caesars Pizza
07.2016 - 05.2017
Associate of Arts - General Studies
Austin Community College
High School Diploma -
Hutto High School