Cristian Benitez

• Consistently met deadlines and quality goals for accuracy and timeliness.
• Aided new customers during e-commerce service registration processes to enable return patronage.
• Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
• Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Responsible for performing general warehouse activities including pulling merchandise from a pick list, physical breakdown of merchandise, building and shrink-wrapping packages, moving merchandise from sales floor to staging area, using handheld scanner to verify merchandise counts and update merchandise locations, and operating equipment

worked within all digital initiatives including: BOPIC, BOPIC Fresh, Curbside, Express Pay and Ship from Club