Adrian Munoz
Oviedo
Summary
Results-driven professional with more than a decade of diverse skills in computer/database systems, SaaS, networking, hardware/software maintenance, and problem-solving.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Account Manager III
Paylocity
Lake Mary
05.2023 - Current
- Resolved technical and non-technical system issues related to Paylocity SaaS and client hardware/network.
- Authored custom reports tailored to specific user requirements.
- Delivered prompt responses to client email and phone inquiries.
- Directed management of account contributing 3+ million dollars in yearly revenue.
Owner
Handmade Arcades, INC
Oviedo
07.2016 - Current
- Developed and constructed arcade and pinball solutions.
- Collaborated with clients to design and customize arcade cabinets, ensuring alignment with their vision.
- Diagnosed and resolved issues in arcade and pinball machines to restore functionality and enhance user experience.
Technical Support Engineer
Oracle
Orlando
05.2022 - 04.2023
- Hardware and database support for governmental and non-governmental users of Oracle reporting and analytics software and point of sale hardware.
- Analyzed oracle-hosted and client-hosted SQL databases to identify errors and inconsistencies.
- Submitted post-service reports for review, identified gaps in knowledge management system for future reference documentation, notified management of bug discoveries and environmental incidents, and adhered to security policy for client information and service-related data.
Education
Bachelor of Arts - Film & Digital Media
University of Central Florida
Orlando, FL05.2013
Skills
- Windows OS
- Virtualization (VMware & VirtualBox)
- Hardware/OS/Software Deployment & Maintenance
- Networking & VoIP
- SQL & Databases
- Data Security & Recovery
- Communication and Service Skills
- Work independently & in teams
Affiliations
Cat - Nadia Spacecat (13 Years Old)
Certification
Pinball & Arcade Design
Timeline
Account Manager III
Paylocity
05.2023 - Current
Technical Support Engineer
Oracle
05.2022 - 04.2023
Owner
Handmade Arcades, INC
07.2016 - Current
Bachelor of Arts - Film & Digital Media
University of Central Florida