ANTHONY L. VEGA
Lake Mary
Summary
Results-driven professional with expertise in client services, account management, and technical support in payroll and SaaS industries. Specializes in resolving complex issues and fostering strong client relationships to enhance retention and satisfaction. Leverages analytical problem-solving skills and advanced product knowledge to deliver timely, accurate solutions.
Overview
10
10
years of professional experience
Work History
ACCOUNT MANAGER III
Paylocity
Lake Mary
2022.12 - Current
- Maintained strong client relationships by proactively addressing needs, communicating clearly, and achieving high satisfaction and retention levels.
- Deliver high‑quality client support through expert problem‑solving, case management, and timely issue resolution across Paylocity products and partner integrations.
- Exceeded internal service metrics for availability, outbound adherence, first‑call resolution, and low escalation rates.
- Troubleshot and resolved complex client‑reported issues using system knowledge, internal resources, and collaboration with technical teams.
- Conduct thorough documentation in alignment with payroll and system policies while validating client data and ensuring accurate resolution paths.
INSIDE SALES REPRESENTATIVE
Terminix
Remote
2021.10 - 2022.12
- Consistently exceeded performance goals by driving a +35% increase in incremental sales and leads.
- Developed and nurtured relationships with existing and high-potential customers via phone, video, and digital channels to enhance customer engagement.
- Achieved retention of 80% of residential and commercial accounts through proactive communication and quality service delivery.
RETENTION SPECIALIST
Spectrum Charter
Remote
2020.08 - 2021.10
- Implemented retention strategies that reduced churn across multiple business lines, enhancing customer loyalty.
- Exceeded sales targets for 12 consecutive months by identifying upsell and retention opportunities.
- Managed high call volume while ensuring professionalism and service quality, contributing to customer satisfaction.
ASSISTANT MANAGER
New Balance Factory Store
2016.07 - 2020.04
- Guided store to #1 regional sales performance, significantly boosting revenue in 2019.
- Achieved lowest shrink and highest profit in region, enhancing overall store performance and profitability.
- Recognized as Top 3 Manager of the Year (2017, 2018, 2019).
Education
Associates - Graphic Arts
University of Puerto Rico
Carolina, PR06.2009
High School Diploma -
Gabriela Mistral High School
Lares, PR05.2007
Skills
- Client management
- Paylocity expertise
- Cross‑Functional Collaboration
- Time & Workload Management
- Technical troubleshooting
- Problem solving
- Attention to Detail
- Windows
- MS Office Suite
- Communication & Client Education
- Conflict resolution
- Fluent in Spanish
Timeline
ACCOUNT MANAGER III
Paylocity
2022.12 - Current
INSIDE SALES REPRESENTATIVE
Terminix
2021.10 - 2022.12
RETENTION SPECIALIST
Spectrum Charter
2020.08 - 2021.10
ASSISTANT MANAGER
New Balance Factory Store
2016.07 - 2020.04
Associates - Graphic Arts
University of Puerto Rico
High School Diploma -
Gabriela Mistral High School